Sales Support Specialist - Erlanger, KY

Job Description

Sales Support Specialist - Erlanger, KY

MAIN FUNCTION: Sales Support Specialists play a vital role within our sales team, reporting to the Director of Sales Analytics.  This is an entry-level position accountable for supporting the sales organization through training, analytics, and process support.  Ultimately, this role is to ensure that our sales team can function effectively and meet the company’s and our customers ' objectives. Meant to help the sales team focus on selling, thereby contributing significantly to the company’s revenue goals. This position is responsible for maintaining processes related to key sales functions,  account support, and phase-in support. This position will provide support to all NA Flavor locations, as needed. 

KEY SKILLS & COMPETENCIES:

• Excellent verbal and written communication skills
• Strong customer interaction skills
• Information Seeking
• Excellent listener and communicator
• Highly organized
• Ability to collaborate with many different teams and personalities
• Decision-making skills
• Empathetic

DESCRIPTION OF WORK PERFORMED:

• Utilize available systems and databases to support sales and the broader business (LEAD, BW, Salesforce, etc.)
• Provide coverage for the team when traveling or out of the office
• Coordinate and assist with sales-related activities cross-functionally  
• Provide support for phase-in entry and business case reviews 
• Assist with onboarding and training of account managers
• Assist with sales manager inquiries into territory performance  
• Support the RFI and RFP review process
• Understanding of processes that take a formula from development, through pricing, and upload to the system
• Approach changing, challenging situations with a focus on customer satisfaction and ADM’s best interest
• Develops a clear understanding and working knowledge of ADM products and services
• Understands and has strict adherence to corporate compliance policies & safety systems & programs
• Ensures that individual goals are aligned with company goals
• Works to attain positive, cooperative relationships with internal colleagues across divisions & responsibilities
• Portrays a positive image of the company and self when interacting with internal and external stakeholders
• Perform other duties as required\\

REQUIREMENTS:

• Minimum of two to four  (2-4) years’ experience in sales or sales support.  Equivalent combinations of education and experience will be considered. 
• Ability to develop and maintain effective working relationships with both internal & external customers. 
• The ability to hear and speak clearly; read, comprehend, and communicate orally and in writing; and to effectively communicate in person, by telephone, and in written form.
• Computer competent, with demonstrated ability in the use of spreadsheets, databases, and word processing software. 
• Proficient in Microsoft Office tools, including Word, Excel, and Outlook, with basic mathematics skills
• Working knowledge of a CRM system such as Salesforce
• The individual must be committed to corporate ethics policies & safety programs.
• Position requires sitting for prolonged periods, heavy phone use, and standing, bending, kneeling, and operating a keyboard.

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager- Andrea Goodwin    ​
Recruiter- John Wagner 

 

City

Erlanger

State

KY - Kentucky

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on mu