Director, Client Services, Multifamily

Job Title

Director, Client Services, Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Director of Client Services will represent Cushman and Wakefield's multifamily management platform locally and regionally and personify Cushman and Wakefield values of being inclusive, driven, collaborative, and insightful

Job Description

ESSENTIAL JOB DUTIES: 

• Be the local market expert – intimately understand the demand drivers in the MSA(s) both from a renter and an investor perspective 

• Be a product expert – understand the trends in apartment living in the MSA(s) 

• Be a service expert – understand how our offering is uniquely positioned to drive value for clients 

• Develop and nurture relationships with local developers, ownership groups as well as national institutional investors to support their growth efforts and relationship with Cushman and Wakefield 

• Build and manage a pipeline of new multifamily property management prospects for region or state 

• Complete underwriting and property operating expense analysis for Assets 

• Support the Senior Managing Director of Client Services and local operations market leader(s) in growing the multifamily property management portfolio 

• Run point on proposal and “pitch” processes as needed in support of regional growth 

• Coordinate with various C&W departments to complete proposals, marketing materials, analytics, etc., necessary to support the growth of the portfolio  

• Coordinate client needs for acquisition support, due diligence, underwriting, development consulting, asset reviews, operating performance reviews, market analysis, and general support to existing and new C&W multifamily clients 

• Coordinate with internal operations leaders to support client contract negotiations 

 

COMPETENCIES:  

• Proven track record of relationship building with institutional and private owners 

• Attention to detail with proven follow up and organizational skills 

• Team oriented with the ability to build consensus across all levels of the organization 

• Strong communication skills: written, verbal, and presentation 

• Ability to grow and maintain strong relationships over time 

• “Passion for the pursuit” – enjoys and thrives on winning new business 

• Ability to solve problems, handle multiple tasks, organize resources in support of client and internal deliverables   

• Internally motivated self-starter 

 

IMPORTANT EDUCATION: 

• Bachelor’s Degree required 

 

IMPORTANT EXPERIENCE:  

• 5+ years of related experience 

• 2+ years of Management experience 

 

WORK ENVIRONMENT 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. 

 

PHYSICAL DEMANDS