Metering Services Project Coordinator - Savannah, GA

Metering Services Project Coordinator - Back-Office

 

Job Summary: 

The Project Coordinator reports to the Field Support Supervisor in Metering Services and supports Field Meter Technician teams across the state by planning and scheduling multi-family meter set projects. They will help with the resolving of escalated field related issues, and foster partnerships within the organization, region partners, and all customer service organizations. This position will also be responsible in helping meter analysts with back-office work related to ARMS referred orders, WFM’s, Delinquent service orders, and access issues.

 

JOB REQUIREMENTS: 

Job Experience and Education 

• College Degree Preferred but not required
• Experience in the following areas: strong working knowledge of CSS and GPC Customer Service Standards, Knowledge of Sensus, IEE, RNI, familiar with field service order work, service order management, Collections, ARMS and ARMS Reporter and Wattnet Plus.
• Knowledgeable with self-contained field work, Meter Types, Meter Forms, and voltages worked by the Team in the Field
• Valid Driver’s License

 

Behavioral Attributes 

• Must exhibit Our Values behaviors: Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance 
• Proactive approach to acquiring new knowledge and seeking innovative trends to project challenges 
• Strong attention to detail and proactive approach to problem solving
• Collaborative mindset with ability to work effectively with others.
• Embrace feedback and use it as an opportunity for growth and improvement
• Understand that after hours response is occasionally required due to customer needs, project scheduling, storm restoration activities (DAT), and other unforeseen reasons

 

Job Responsibilities 

• Manage multi-family meter set projects and various meter projects across the state.
• Communicate effectively one-on-one and with groups across Metering Services, all region partners, and Customer Service.
• Maintain WFM’s (workflow manager) Statewide 
• Maintain Delinquent order list statewide
• Demonstrate comprehensive knowledge of GPC Standards, policies, and procedures.
• Is Knowledgeable and proficient with Microsoft Office.
• Is Knowledgeable and proficient with CSS, AMI, ARMS, ARMS Reporter, Mobius, IEE, and Sensus RNI, Volts and WNP
• Is Knowledgeable with Field Work, Meter Types, Meter Forms, Voltages worked by the Team in the Field.
• Understand employee policies, customer service standards, and work processes.
• Will be responsible for managing resources and assisting with SERP.

 

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success.