Outreach Case Manager

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
An Outreach Case Manager provides coordinated stabilization and time-limited case management support to clients in housing following exits from unsheltered homelessness or other transitional shelter sites. The Outreach Case Manager operates in a close team model within a larger collaborative of fellow case managers, outreach workers, outreach behavioral health navigators, street medicine nurses and providers, housing navigators, and other service providers from CCH and partner agencies dedicated to rapid exits from homelessness into housing and intentional follow-up care for at least the first year of housing. Services provided will include but are not limited to: relationship building and trauma-informed engagement, crises intervention, provision of basic needs ( food, clothing, household items, etc.),  medical and behavioral health care, transportation, client advocacy and linkage to services and supports necessary for stabilization in housing following a time-limited housing subsidy. This position collaborates closely with outreach and case management teams internally within the Denver Street Outreach Collaborative and externally with Denver’s HOST (Department of Housing Stability), and also with non-congregate shelter providers, housing programs, and other City or contracted entities as needed to best support retention in the program, remove barriers to stabilization, and pursue a variety of housing options beyond the initial period of intervention. 


NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions 

• Works collaboratively with homeless service providers in the Denver area to provide optimum coordination, communication, and continuity of services to individuals and households who are chronically homeless, vulnerable, and living in places not meant for human habitation.
• Builds relationships with clients with the ultimate goal of non-threatening engagement, information and resource dissemination, case management interventions including but not limited to: facilitating access to alternative/non congregate shelter options when appropriate and available; obtaining identification documents, benefits, and basic needs; addressing acute medical and behavioral health care concerns; reconnecting individuals to previously established relationships with service providers and case managers; referring and facilitating access to longer-term providers of case management, housing, and substance treatment services; and reunifying individuals with family when appropriate. When appropriate housing is not immanent or available, continues to help clients explore ways of improving material and emotional aspects of their lives.
• Provides housing-oriented case management services to homeless individuals who have been engaged by an outreach worker.
• Maintains documentation of all services provided to clients and records into CCH HMIS within 2-4 business days of the contact.
• Attempts to obtain all needed data elements for HMIS records upon the first encounter whenever poss