RN, Clinical Operations-Remote

Job Summary:  

The RN, Clinical Operations is an active registered nurse responsible for assisting in the management of clinical programs within the specialty pharmacy. The primary purpose of this position is to provide telephonic education to patients and caregivers following the Clinical Protocols and working within the nursing scope of practice and guidelines. This individual will offer clinical intervention, counseling, and support services, which require substantial knowledge, judgement and professionalism based upon the foundation of nursing practice and superior patient care. The RN, Clinical Operations, assists in compliance, adherence and persistency programing within the specialty pharmacy. This position may also facilitate with manufacturer and client partners as well as provider clinics and facilities and carries out mutually agreed upon programs and protocols.

Job Responsibilities:  

• Perform clinical assessments, provide disease and drug specific information to the patient and/or caregiver within the scope of nursing practice and guidelines.
• When clinically necessary, triage to the pharmacist and/or contact the patients treating physician to inform him/her of any previously unreported or new disease state specific symptom(s), medication adherence issues and any other health related matters identified during the Clinical Assessment.
• Responsible for assisting in planning and maintaining clinical programs and projects promoting patient care.
• Complete appropriate forms/adverse event forms when necessary according to FDA and pharmaceutical requirements.
• Maintain competency in the range of treatments and disease states dispensed by the specialty pharmacy.
• Actively assist staff pharmacists in the conduction of daily clinical duties.  Documenting patient interventions and clinical notes in patient record.
• Assist the clinical team in new hire training, mentoring, and peer-to-peer quality review and auditing.
• Ensure compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations.

• Act in accordance with all applicable federal and state laws with the highest ethical standards.  
• Maintain quality and adherence to strict policies and guidelines.
• Recommend clinical initiatives, trends and innovative ideas to enhance the clinical service offerings of Lumicera.
• Assist in the completion of order creation and set up to include payment method, copay assistance, order and shipment details.
• Other duties as assigned by the clinical management and leadership team to meet patient and/or business needs.

Essential Background Requirements:

• Education: Nursing Diploma, Associates Degree Nursing (ADN) or Bachelor of Science in Nursing (BSN) required. Registered Nurse license in state of practice with current, unrestricted license. Must continually maintain education credits to maintain active licensure
• Experience: Two years patient-centered care or disease management nursing experience preferred.

Key Skills/Competencies:  

• Demonstrated ability to manage multiple priorities and ability to function independently and make decisions.  
• Possess excellent interpersonal skills and the ability to interact with co-workers, other health care providers, and patients.   
• Ability to maintain confidentiality of information and follow HIPAA rules and regulations.
• Understand, interpret, explain, and comply with laws, regulations, and policies governing pharmacy operations.
• Maintain appropriate records; communicate effectively, both orally and in writing, with fellow medical professionals and patients.
• Excellent verbal and written communication skills.   Effective and friendly customer service style with a focus on care and empathy.
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues.
• Strong focus on customer service, quality and accuracy. 
• Ability to manage timelines and meet tight client deadlines.
• Ability to adapt in a changing environment.
• Ability to work a flexible schedule for peak volume times.
• Maintains sound judgment and decision-making.

Physical Demands

• Work tasks are performed indoors. Temperature is moderate and controlled.
• Must be able to sit for extended periods of time
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with customers and other employees.