(USA) Senior Manager, Advertising Account Management, MAP

Position Summary...

What you'll do...

About Sam's Club MAP

At Sam's Club, we prioritize our members and partner with suppliers to offer value. Our Member Access Platform [MAP] creates impactful omnichannel member experiences, coupled with measurable insights.

Join our growing, high-visibility team in the world's largest company, where we believe in targeted, accountable digital advertising, backed by our first-party membership sales data. Growth in our digital advertising business is essential to Sam's overall growth strategy, and is achieved when your digital expertise drives growth and helps sell more goods online and offline.

MAP is committed to providing measurable outcomes for our stakeholders through our full-funnel ad solutions. Using Sam's Club's data and reach, we offer flexible pricing and buying models to help businesses increase brand awareness, engage with our consumers, and convert them into shoppers.

What you'll do:

• You will lead a retail segment of account managers with 10 direct reports.
• You will manage a team of account managers responsible for managing supplier's campaign strategies, campaign execution, and investments.
• Improve efficiency in MAP processes and apply it to grow the greater account management organization.
• Lead the daily functional management, evaluation, and conflict resolution of issues for your account management team.  
• Instill operational rigor and discipline across the team to ensure standardization and harmonization of workflow across other teams.  
• Attend supplier calls to provide leadership coverage.  
• Partner with Head of Account Management for ongoing training and learning development for the account management team ranging from industry knowledge to soft skills.  
• Develop and deliver regular reporting on overall campaign stats (i.e. performance, coverage, workload).
• Coach a team of Account Managers on performance goals and career growth. 
• Partner with respective Sales leads to create cohesive working cadence.
• Partner with Campaign Management and Creative Ops team ensuring high quality of campaign execution working within team service level agreements and making sure process is being followed. 

What you'll bring:

• 8+ years’ experience managing clients and relationships.
• 5+ years of direct digital account management experience.
• 3+ years of direct people management, mentorship, and leadership responsibilities.
• Experience with revenue enablement and emerging opportunities.
• Project management experience.
• Demonstrated track record in leading, training, and developing a team to surpass its targets and grow the business partnerships.
• Experience establishing communication and engagement with suppliers findings and solutions, both written and verbal.
• Knowledge of advertising technology and data/performance measurement trends.
• Success as a leader of change, by achieving excellence in optimizing processes. 
• Consultative approach with advising partners on best practices and areas of opportunity.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits inc