Consumer Protection Compliance Program Manager, Fraud & Scams

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

We are looking for a Consumer Protection Compliance Program Manager to join Cash App and support the consumer protection program. You will be part of the Cash App Compliance team, and will report to the Consumer Protection Compliance Program Lead.  You will oversee systems, processes, and controls that support compliance with laws, rules, and regulations surrounding consumer protection and Cash App’s Anti-Fraud Program. The ideal candidate will have experience working with a cross-functional group of stakeholders managing effective Fraud and Scams oversight processes.

You Will:

• Work with cross-functional stakeholders to evaluate for effective anti-fraud processes across Cash App’s Platform, including reviewing customer-facing processes
• Participate in Fraud Risk Assessment in assessing fraud risks and identifying areas of vulnerability.
• Be a subject matter expert on fraud and scams, strengthening our capabilities in  data analysis, reporting, and documentation of fraud models and rules
• Provide guidance for compliance’s anti-fraud policies, procedures, and training
• Oversee the resolution of identified issues related to the anti-fraud program as part of the issues management program
• Provide support with action plans created as a result of examinations, audits, or internal testing
• Collaborate with business and compliance colleagues to identify emerging fraud risks and implement enhanced fraud mitigation solutions

Qualifications

• 5+ years in a compliance role in the financial services industry, ideally with experience with mitigating scams, fraudulent transactions, and inauthentic identities
• Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau, Federal Trade Commission and/or other U.S. federal and state consumer protection regulatory agencies 
• Have a strong understanding of the different fraudulent typologies and schemes used by bad actors to perpetrate them
• Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention
• Excellent written and verbal communication skills, with the ability to summarize observations and present in a clear, concise manner to senior management
• Expertise in delivering high quality data-driven work products, in a fast pace, agile work environment

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $111,700 - USD $167,500
Zone B: USD $103,800 - USD $155,800
Zone C: USD $98,200 - USD $147,400
Zone D: USD $89,400 - USD $134,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policie