Senior Business Analyst, Finance Projects - Billing

Job Description

The Washington Post is seeking a Senior Business Analyst to join the Finance Operations team. This individual will serve as a strategic business partner across finance, engineering, product, and billing operations, with a focus on digital revenue streams and enterprise billing systems. This position plays a critical role in ensuring the accuracy, efficiency, and scalability of our global billing infrastructure.
 

Motivation

• Driven by data and energized by the opportunity to solve complex business problems through analysis and insight.
• Thrives at the intersection of strategy and execution, bridging high-level objectives with detailed operational solutions.
• Takes initiative and ownership, delivering measurable impact across cross-functional projects.
• Values collaboration and operates with a strong sense of accountability, urgency, and clarity in communication.
• Proactively identifies opportunities to streamline and automate workflows, reducing manual overhead and increasing scalability.
• Embraces technology as a lever for efficiency, accuracy, and innovation—committed to enhancing both business outcomes and user experience.

Responsibilities

This role revolves around two primary focus areas:

• Leading analysis and oversight of billing operations, including process workflows, and invoicing.
• Partnering with cross-functional stakeholders and external vendors to implement enhancements to billing workflows, system integrations, and automation initiatives.

Full responsibilities include:

• Analyze recurring and ad hoc billing data to identify trends, risks, and inefficiencies.
• Lead the creation and refinement of billing strategies to enhance accuracy, reduce error rates, and scale with business growth.
• Collaborate with engineering and systems teams to define, test, and implement enhancements to billing workflows and integrations.
• Develop and maintain comprehensive documentation for functional requirements, data flows, and system configurations.
• Manage and improve reconciliation processes across enterprise billing systems and revenue platforms.
• Serve as a liaison between finance, operations, and product teams to ensure alignment on billing performance metrics and priorities.
• Coordinate testing, deployment, and post-launch support for billing-related system changes.
• Drive process improvement and automation initiatives across finance and billing operations.
• Translate complex business problems into structured, actionable specifications with measurable outcomes.
• Provide reporting, insights, and presentations on finance and operations leadership.
• Maintain access and oversight to billing platforms, portals, and related systems.

Qualifications

• Bachelor’s degree in Business, Finance, Technology, or a related field.
• 5+ years of experience in business analysis, with a strong focus on billing operations, enterprise platforms, or fintech.
• Solid understanding of billing workflows, invoicing cycles, and lifecycle management.
• Strong data analysis skills, with proficiency in Excel, SQL, or reporting tools (e.g., Tableau, Power BI).
• Demonstrated ability to communicate technical requirements to engineering and explain data trends to business stakeholders.
• Experience with SaaS billing platforms, enterprise billing systems, or subscription-based models is a plus.
• Ability to manage multiple priorities and deliver results in a fast-paced, matrixed organization.
• Excellent written and verbal communication skills, with the ability to influence cross-functional teams.

The Washington Post’s policy for employees is five days per week in the office, with exceptions for newsgathering and general business travel.

Compensation and Benefits

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage

• Company-paid pension and 401(k) match

• Three weeks of vacation and up to three weeks of paid sick leave

• Nine paid holidays and two personal days

• 20 weeks paid parental leave for any new parent

• Robust mental health resources

• Backup care and caregiver concierge services

• Gender affirming services

• Pet insurance

• Free Post digital subscription

• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The salary range for this position is: