Collections Analyst (Bilingual English/French)

As a Collections Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for a large collections portfolio, as well as handling customer requests and credit reviews. 

This key position reports to the Collections Manager within our Credit, Collections, & Disputes team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix! 

As a Collections Analyst, you’ll be responsible for: 

• Initiating collection calls to business accounts 
• Researching and resolving client billing problems 
• Identifying root causes contributing to account delinquency 
• Reviewing and monitoring assigned accounts and all applicable collection reports 
• Preparing reports for management 

• Providing timely follow up on payment arrangements and customer requests 
• Making recommendations to management regarding whether customers should be placed on hold or sent to collections 
• Researching and resolving customer deductions 
• Maintaining and documenting customer communications 
• Reviewing credit limits for new and existing accounts 

Requirements

You’ll need to have: 

• Fluent in both English and French, both written and verbal
• Relevant experience in a commercial, business-to-business (B2B) collections role 
• Attention to detail, along with strong organizational skills and multi-tasking capabilities  
• The ability to analyze financial statements 
• Proficiency with Microsoft Excel at an intermediate level or above (VLOOKUP, Pivot Tables, etc.) 
• Strong verbal and written communication skills, with a service-oriented mindset 

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)  

It’s great if you also have: 

• Associate’s or Bachelor’s degree in a relevant discipline 
• Experience with Dynamics 365 software 

(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)