CUSTOMER SERVICE REPRESENTATIVE

Description

The Customer Service Representative is responsible for answering and handling daily incoming Customer Service calls relating to mortgage loans, responding to borrower correspondence & requests, providing website assistance and completing other assigned Customer Service tasks.

Major Responsibilities and Duties:

• Handle Incoming Customer Service calls 
• Assist Borrowers with website access and questions
• Process Borrower Check- by- Phone requests
• Complete all assigned Customer Service Tasks/Duties
• Respond to Borrower Correspondence & Requests (regular mail, lockbox System, website, emails)
• Respond to Inter-Office Requests 
• Retrieve and Disburse daily department incoming mail
• Retrieve and Forward incoming departmental faxes to appropriate staff/departments
• Retrieve Dept. voicemails - to be completed every morning and throughout the day
• Verification of Mortgage Processing
• Log and respond to Qualified Written Requests
• Other duties as assigned

Requirements

Minimum Qualifications

• High School diploma or equivalent.
• 1-2 years call center and/or mortgage loan servicing experience.
• Proven customer service/communication skills.
• Knowledge of MS Windows, Outlook, Word and Excel is required.
• Ability to speak effectively with customers, clients and employees of organization.
• Must be punctual and reliable.
• Must be able to multi-task in a fast-paced environment.
• Excellent organizational and follow-up skills with the ability to prioritize.
• Bilingual (English and Spanish) a plus.

AmeriNat offers competitive compensation in addition to a comprehensive benefits package including: 401(k), performance incentives, medical, dental, life and long-term disability insurances, vacation, sick, and holiday pay. Dress code is business casual.

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances.  AmeriNat is an Equal Opportunity Employer.