Enterprise Technology Desktop Support Senior Engineer

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

The Enterprise Technology Desktop Support Senior Engineer will be a hands-on, senior member of the support team responsible for company desktops, laptops, mobile devices, and application support. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. They will ensure the proper allocation of computer hardware and software resources, maintain business applications, and ensure the reliability and sustainability of information and communication resources. Using effective communication, technical, and analytical skills the Enterprise Technology Desktop Support Senior Engineer provides tier 2 technical support including maintenance and upgrading of resources, and, within delegated authority, supervises IT support personnel. In keeping with company values and competencies, the Enterprise Technology Desktop Support Senior Engineer develops and maintains positive working relationships with all contacts internal and external.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Possesses a higher level of technical knowledge and understanding.
• Capable of working autonomously without direct oversight.
• Maintain and monitor core servers and services.
• Provide day to day IT Service Desk tier 1 and 2 support to end users.
• Own the on/off boarding of company employees which includes but not limited to provisioning equipment, workstation setup and identity access management solutions.
• Provide mentorship & supervisory leadership to junior technicians.
• Assist in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of laptops and local services.
• Lead with technical expertise and hands-on support of end user infrastructure (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technical equipment.
• Provide outstanding executive support for senior/C-Level leadership.
• Coordinate with the Operations team to maintain a 24x7 systems operation with a rotating On-call schedule for production support issues.
• Work on internal IT projects and projects involving other stakeholders.
• Uncover, research and educate the team on the newest technologies.
• Manage hardware procurement and asset management.
• Creating and maintaining technical documentation.
• Manage AV systems during large company webinar events.
• Maintain and develop IT ticketing system and standards.

THE STATS
What we're looking for in our next teammate

• 2 year experience in a user or customer facing role. 2 years Experience in a tech support role. BA and IT certifications preferred.
• Excellent interpersonal skills with executive staff under high pressure situations
• Strong communication skills and ability to work as a team
• Strong knowledge of enterprise applications, tools and operating systems.
• Strong technical knowledge in providing 24/7 support.
• Experience in streamlining user device support functions.
• Working knowledge of IT and engineering technologies and operations.
• Strong analysis capabilities and skills in structured problem solving.
• Strong program and servi