Business Ops Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Senior Business Analyst is a highly technical resource supporting internal customer support groups.  As a member of the dynamic Business Analyst group, the Senior Business Analyst is a subject matter expert in our Cognos BI Reporting tool.  They must also be highly experienced in Analytics, KPI/Metrics, Data and Database Management.

The Senior Business Analyst is responsible for understanding the business needs of internal customers to help identify issues, focus on root cause analysis and propose solutions for resolution, and determining opportunities for continuous/process improvement.

The Senior Business Analyst will need a solid working knowledge of the US Bank Freight Payment software and the technical processes used to support our Large Market customers.

Additionally, the Senior Business Analyst will serve as a peer mentor and project leader for the Business Analyst Group, will manage continuous improvement projects to reduce manual/inefficient processes, and will manage communication with BI Product team, including issues and enhancements.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Will be in office 3 days out of the week Naperville Illinois

Start Date: October 20th, 2025

Schedule: 8am-5pm

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of related experiencePreferred Skills/Experience
- Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
- Strong understanding of project management and testing methodology and procedures
- Ability to develop test schedules, review testing plans, track test issues and report on test results
- Strong analytical and forecasting skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to work as part of a project team
- Effective verbal and written presentation and communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizens