Customer Success Manager - Reflective Solutions (Manager Customer Service and Technical Sales Department)

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal-opportunity employer.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com. 

We have partnered with RAMP Global to manage all staffing agencies for permanent and fixed-term recruitment across all areas of our business. If you are a staffing agency and have a suitable candidate to submit to this vacancy, please click here (https://ramp.global/avery-dennison) to register for approval into our staffing agency program.

Job Description

What we can offer you! - Your Role:

In this diverse role of high impact within our matrix organization, we are hiring an energized, inclusive, and forward-thinking Customer Success Manager / Manager Customer Service and Technical Sales to join our EMEA Sales team in our Reflective Solutions business (reflectives.averydennison.com) on a hybrid working model based out of our European Headquarters in Oegstgeest, The Netherlands with a direct reporting line to our Business Manager Reflective Solutions EMENA.

Be ready to harmonize service goals with commercial success, let's create something extraordinary together!

Your Mission:

• Lead & Elevate: Drive customer service and technical service teams to achieve peak performance, fostering a culture of continuous improvement and exceptional service delivery.
• Cultivate & Connect: Forge strong customer relationships through proactive engagement, turning interactions into lasting partnerships.
• Strategize & Optimize: Develop and implement innovative customer service strategies and technical support processes, streamlining operations for maximum efficiency.
• Analyze & Innovate: Utilize data-driven insights to identify trends, optimize performance, and drive impactful improvements in customer satisfaction and service metrics.
• Empower & Develop: Mentor and train team members, equipping them with the tools and knowledge to excel in their roles and achieve their full potential.

Qualifications

What we expect from you! - Your Expertise: 

• Strategic Vision: Analyze market trends and customer feedback to develop and implement effective customer service and technical support strategies.
• Leadership Acumen: Proven ability to lead, motivate, and develop high-performing teams, both in-house and remote.
• Commercial Drive: Target-oriented with a strong commercial mindset, able to achieve and exceed service and sales goals.
• Communication Mastery: Exceptional verbal and written communication skills, enabling clear and effective interaction with customers and team members.
• Problem-Solving Prowess: Resilient and decisive, with a knack for resolving complex issues and turning challenges into opportunities.

Additional Information

We offer:

• Attractive salary package / Yearly bonus
• Structured learning and development / Mentoring program 
• International environment 
• Events such as International Women’s Day, Earth Day, etc. 
• A growing and welcoming team with good spirit!

Who