Principal Software Engineering Manager - CTJ - Poly
MicrosoftAbout the role
Microsoft’s Strategic Missions and Technologies (SMT) Division embraces next generation opportunities on behalf of our critical products, ideating from the customer problem forward. SMT focuses on next-generation technology solutions including telecommunications, connecting the cloud to satellites in space, quantum computing, and as a technology partner to the United States Federal government.
In Mission Engineering, we foster a welcoming, inclusive environment that represents the vast perspectives needed in building and providing global and world-class services to which customers trust their most mission critical businesses. We embrace being a place where everyone belongs and does their best work. You will play an important role in evolving the program, ensuring its scalability, sustainability, and ongoing success. We are looking for a Principal Software Engineering Manager who embraces growth mindset, understands the complexities of change management, and wants to blend efficiency and storytelling acumen with driving the execution of projects that materially impact results. This is a great opportunity to join a team motivated in shaping both culture and future.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
- Guides partnership with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements within and across teams. Leverages a variety of feedback channels to incorporate insights into future designs or solution fixes. Guides incorporation of appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value. Begins to determine additional critical metrics.
- Coaches others to review code of a product to assure it meets the team's and Microsoft’s quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code and understands when code is ready to be shared or delivered. Applies and screens for coding patterns and best practices in reviews, and provides feedback on code to drive adherence to best practices.
- Acts as an expert and guides team experimentation to determine the effectiveness of changes and monitors developments for prototyping and testing across products and multiple teams, interprets results, and makes a decision on next steps or ship decision from results. Ensures there are time and resources for engineers to conduct experiments.
- Acts as an expert for others’ operations of live service as complex issues arise on a rotational, on-call basis. Reviews systematic issues and ensure solutions. Ensures playbooks are logical and understandable. Establishes standardized processes and guides others that implement solutions and mitigations to issues impacting performance or functionality of Live Site services. Reviews and writes complex issues postmortem and shares insights across teams.
- Guides team and acts as an expert for Designated Responsible Individual (DRI) and monitors other engineers across product lines, working on call to monitor system/product/service for degradation, downtime, or interruptions. Alerts stakeholders to status and establishes actions to restore system/product/service. Develops a playbook, guidelines, and processes for the team to resolve issues.
- Coordinates people and resources to ensure DRI responsibilities are covered across teams. Ensures responses are within Service Level Agreement (SLA) timeframe. Has line of sight to incidences and plans to address emerging issues. Leads efforts to reduce incident volume, looking globally at incidences and providing broad resolutions.
- Embody our
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