Program Manager, Data Center Global Security Operations

The Senior Program Manager, Data Center Global Security Operations is responsible for 
developing, maintaining, and standardizing all documentation that governs the physical security 
program across multiple data center sites. This includes drafting, updating, and managing policies, 
Standard Operating Procedures (SOPs), Scopes of Work (SOWs), and operational standards to ensure 
the safety, security, and compliance of mission-critical facilities.
This role also supports the effective use of corporate collaboration tools such as Slack, Confluence, 
SharePoint, and Zoom to streamline documentation and communication processes.
 

The Senior Program Manager plays a pivotal role in ensuring physical security operations enhance data 
center reliability, regulatory compliance, and customer trust—aligning all documentation with industry 
standards such as ISO 27001, SOC 2, NIST, and ASIS guidelines.
 

ESSENTIAL FUNCTIONS:
 

Documentation Development & Management
• Draft, review, and maintain physical security policies, SOPs, post orders, and related 
documentation for data center operations.
• Develop detailed Scopes of Work (SOWs) and performance standards for contracted security 
services.
• Ensure documentation clearly defines site-specific procedures for access control, visitor 
management, incident response, and perimeter protection.
 

Governance & Compliance
• Align all documentation with organizational security strategy, industry best practices, and 
regulatory frameworks (e.g., ISO 27001, SOC 2, NIST SP 800-53).
• Support internal and external audit readiness through effective document control and version 
management.
• Integrate compliance requirements from customer SLAs and data protection obligations into 
operational procedures.
 

Collaboration & Integration
• Partner with Global Security Operations, Data Center Operations, and Compliance teams to 
develop scalable, standardized processes across regions.
• Collaborate with contract security providers to ensure post orders and operational instructions 
accurately reflect site operations and layouts.
• Work with IT and Facilities teams to align physical and logical access control documentation 
where applicable.
Quality & Continuous Improvement
• Conduct regular reviews of documentation to identify operational or compliance gaps.
• Develop and maintain document templates, naming conventions, and style guides to ensure 
consistency across the global security organization.
• Integrate lessons learned from incidents, audits, and site reviews into policy and procedural 
updates.
 

Training & Communication
• Produce clear, concise, and operationally relevant materials easily understood by on-site 
personnel.
• Support onboarding and training by delivering well-organized procedural documentation and 
job aids.

REQUIREMENTS:
Education:
• Bachelor’s degree in Security Management, Criminal Justice, Business Administration, Technical 
Writing, or a related field (or equivalent experience).
Experience:
• 4–8 years of experience in physical security operations, data center security, or security program 
documentation.
• Proven ability to develop, maintain, and manage formal documentation in highly regulated or 
mission-critical environments.
• Experience working with or auditing against ISO 27001, SOC 2, or NIST frameworks preferred.
Knowledge & Skills:
• Strong understanding of data center security systems including access control, mantrap systems, 
CCTV, and visitor management.

• Excellent technical writing, editing, and formatting skills for operational documentation.
• Proficiency with document management tools such as SharePoint, Confluence, ServiceNow, or 
equivalent.
• Ability to translate complex technical or operational processes into clear written instructions.
• Exceptional attention to detail and the ability to manage multiple documentation projects 
simultaneously.
Reporting Structure
• Reports to: VP Global Security Operations
• Works closely with: Data Center Operations Managers, Security Vendors, Compliance, Risk, and 
Facilities Teams
Work Environment
• Hybrid or on-site, depending on data center region.
• Periodic travel required to regional data centers for site assessments and validation of SOPs or 
post orders.
 

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $78,000 to $158,200 per annum. May be eligible for bon