National Pharmacy Business Director – Walmart/Sam’s Club/Costco

ROLE SUMMARY

At Pfizer, we have a leading portfolio of products and medicines that support wellness and prevention, as well as treatment and cures for diseases across a broad range of therapeutic areas, and an industry-leading pipeline of promising new products that have the potential to challenge some of the most feared diseases of our time.  We are seeking talented individuals to join us and work together for a healthier world.

The National Pharmacy Business Director (NPBD) is responsible for the supervision and leadership of Retail Pharmacy Account Manager (RAM) within their local geography, managing the retail pharmacy business performance and deployment of sales and marketing strategies in alignment with Regional, National, and Business Unit priorities. The NPBD will coach the account team to be impactful, consistent, and engaging to build productive relationships with retail pharmacy field leaders. Productive retail pharmacy field leader relationships will result in operationalized pharmacies and create sustainable business for adult and adolescent products. Retail pharmacy field leaders have divisional, regional, and district responsibility of stores, clinical trainers, pharmacy staff leadership, and P&L accountability.

To succeed in this role, the candidate must excel at working in both lateral and vertical organizations both within Pfizer and the customer organization. Must be adept at creating a vision for the future and coach the account team to create a pathway to optimize the Retail Pharmacy customer opportunities and are expected to demonstrate strong business acumen and an understanding of the local landscape to identify and assess key stakeholders plus future trends within the marketplace. Collaboration is key. While this role is field based, it will require coordination with HQ and across Pfizer. The NPBD is a part of an internal Pfizer team working together toward Customer Planning, Operationalization, and Quarterly Business Reviews. 

There will be 10-15 Retail Pharmacy Account Managers (RAM) reporting into this role. The RAM & NPBD will be trained and certified on all appropriate Retail Pharmacy products.

Responsibilities

People Leadership & Talent Development

Lead, coach, and develop a team of RAMs, including hiring, onboarding, coaching, performance management, and career development

• Work in the field with all team members to develop and maintain account management skills, business acumen, product knowledge, and capabilities needed for successful performance and development

• Ensure team completes full Account Management curriculum training, as well as Retail Pharmacy specific training

• Train and coach team on appropriate use of internal data dashboards and reports to assess business potential and impact

• Train team to compliantly share approved externally facing data with Retail Pharmacy Field Leaders

• Plan and conduct POA and other meetings with leadership, marketing and other cross‑functional teams

• Maintain required expertise in order to respond accurately to questions regarding products, policies, and business‑related issues from team

Strategy, Performance & Resource Allocation

• Develop a business plan that is reflective of market dynamics, brand priorities, and alignment across the specific retailer footprint

• Implement internal team strategic plans aligned with regional and national pharmacy objectives

• Monitor performance and adapt strategic plans to achieve the business potential of the team

• Demonstrate agility and business acumen to lead the RAM team and make decisions

• Prioritize resources across RAM team for positive business results

Account Planning, Project Execution & Cross‑Functional Collaboration

• Collaborate with Retail Trade Account Director (TAD) to craft and implement customer account plans, and share critical field level information to drive bottom/up and top/down approaches

• Confirm your RAM team develops expert account plans and practices effective project management using Pfizer Account Management resources, implements the plans, and measures the impact of these customer‑aligned Projects and Educations

• Maintain team focus on identifying & prioritizing top Retail areas to progress the Operationalization process and track the progress of these identified areas (i.e., Communication, Education, Patient Identification, Execution, and Stocking)

• Establish and maintain an effective and compliant communications system among all members of the internal Account Leadership and Field Sales Teams (i.e., Retail Acct Management, Trade, Marketing/CCG