Program Administrator - Outpatient Substance Use Disorder (SUD) Treatment Program

Company Description

MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and security into their lives. We partner with several well-­known and highly regarded government healthcare agencies, such as the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.

Job Description

The Program Administrator for the Outpatient Substance Use Disorder (SUD) Treatment Program, is responsible for managing front desk duties, providing administrative support, and assisting with drug screening processes for clients. This role is vital in ensuring the smooth operation of the  program and supporting clients on their journey towards recovery. Attention to detail and commitment to maintaining program integrity, are important factors in ensuring the overall effectiveness of our treatment services.

Key Responsibilities:

1. Front Desk Management:

•  Greet clients and visitors warmly, creating a welcoming atmosphere at the front desk.
•  Answer incoming calls, respond to inquiries, and direct calls to appropriate staff  members  or departments.
•  Maintain a clean and organized front desk area, ensuring easy access to information and   resources for clients and staff.

       2. Client Support:

•  Perform initial  intake procedures and perform all tasks/ paperwork required for  completion of the initial intake process.
•  Provide clear and accurate information about program services, schedules, and expectations to clients and visitors.
•  Collaborate with clinical staff to address client needs and concerns in a timely and compassionate manner.

       3.Drug Screening:

• Coordinate and conduct drug screening tests for clients as required by program protocols and regulations.
•  Follow established procedures for collecting specimens, performing tests, and documenting results accurately.
•  Maintain confidentiality and privacy standards during the drug screening process, ensuring the security of client information.
• Communicate drug screening results to appropriate staff members and assist with follow-up procedures as needed.

4. Administrative Support:

• Complete data entry, filing, and recordkeeping tasks, ensuring the accuracy and completeness of client and administrative records.
•  Prepare and distribute informational materials, forms, and documents to clients and staff as  needed.
•  Support program staff with administrative tasks such as copying, scanning, and document  preparation.
• Ability to perform administrative tasks pertinent to preparation for CARF and other administrative review bodies.

5. Appointment Scheduling:

•  Manage client appointment scheduling processes, coordinating with clinical staff to optimize scheduling efficiency.
•  Remind clients of upcoming appointments via phone calls, emails, or text messages, helping to reduce missed appointments.
• Maintain appointment calendars and update scheduling software with accurate and current information.to maintain scheduling efficiency and follow-up
• Maintain all sign-in sheets in accordance with HIPPA guidelines
• Maintain accurate sign-in logs to verify billing.

6. Communication and Coordination:

• Communicate effectively with clients, staff, and external stakeholders to facilitate smooth program operations.
• Relay messages and information accurately and in a timely manner, ensuring that important information is conveyed promptly.
•  Collaborate with clinical and administrative staff to address challenges and identify opportunities for improvement.

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Qualifications

Qualifications

•  High school diploma or equivalent; additional education or training in healthcare administration or related field preferred.
• Previous experience in a customer service or administrative role, particularly in a healthcare or social services setting.
• Strong interpersonal skills with the ability to interact professionally and empathetically with clients and colleagues.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and willingness to learn new software systems.
• Organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Commitment to maintaining confidentiality and upholdi