Director of IT and Platform Services

Director, IT Operations & Platform Services

About TireHub:

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling.  And behind it all?  Our people.  We call them Hubbers – because they’re at the center of everything we do.  From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves.  And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.TireHub.com/Careers to learn more.

 

Role Summary: 

The Director of IT Operations & Platform Services is responsible for the reliability, availability, security, and operational excellence of the organization’s technology platforms. This role leads teams responsible for DevOps, enterprise application support, and APIs and customer connectivity, ensuring that systems and services meet IT, business, and customer expectations. 

This leader drives operational maturity across system monitoring, incident management, change management, system administration, and end-user support, while partnering closely with Engineering, Product, Security, and business stakeholders.

This role will report to the Vice President of Information Technology.

 

When you say YES to something bigger:

•     Choose your day one benefits which include a no cost health insurance option

•     TireHub funded Health Savings Account

•     Additional benefit options including TireHub paid short/long term disability and life insurance benefits

•     Paid vacation and holidays

•     Parental leave programs

•     Build your financial future with 401k including TireHub match

•     Access to tire discounts, perks, and so much more!

•     Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more.

 

The individual must exhibit the following core attributes of the TireHub commitment:

• Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
• Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end. 
• Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

 

Role Specifics:

IT Operations & Service Management

·         Owns day-to-day operational performance of enterprise platforms and applications.

·         Establishes and matures IT service management practices, including incident, problem, change, and request management.

·         Ensures high availability, performance, and resilience of production systems through proa