Senior Data Analyst, Caregiver Experience

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are hiring a Senior Data Analyst within our Business Intelligence organization to work with our Care Giver Experience team. The Care Giver Experience team owns the platform that enables our providers to schedule their availability, schedule appointments with members, and conduct sessions either virtually or in person. In this role you will work with the Care Giver Experience team to define metrics and KPIs that help us understand how well we’re achieving our mission of removing every barrier to mental health; the goal is to ensure that everyone who needs care is able to get it. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you.

What you’ll be doing

• Partner with the care giver experience product team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.
• Develop dashboards and data visualizations that empower non technical users within the product team to understand overall trends and drill into drivers of metric movements.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.

What success looks like in this role:

• Develop tools and analyses that enable the teams you work with to hit their own KPIs - you’re successful when you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide

What we expect from you

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools
• You have experience working with product teams and with product analytics in particular
• You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to ope