Senior Client Success Manager

<div class="content-intro"><p>DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, <a href="https://www.DeepIntent.com">www.DeepIntent.com</a>.&nbsp;</p></div><p><strong>What You’ll Do:</strong></p> <p>DeepIntent is seeking an experienced Senior Client Success Manager to join our Client Success team. This role owns the day-to-day management and strategic growth of client relationships, partnering closely with Sales, Platform Operations, &amp; Analytics and cross-functional teams from early planning through execution and expansion.</p> <p>As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a critical role in driving revenue retention, upsell, and long-term client success. The Sr Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.&nbsp;&nbsp;</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Own end-to-end management of assigned managed service and/or self-service client accounts&nbsp;</li> <li>Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations</li> <li>Build strong, trusted client relationships grounded in a deep understanding of client goals, brand strategies, and performance metrics</li> <li>Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs</li> <li>Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews</li> <li>Identify and proactively drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions</li> <li>Partner closely with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy</li> <li>Educate and enable clients on DeepIntent’s DSP and self-service tools to increase adoption and long-term value</li> <li>Regularly assess account health, identifying risks early and taking action to support retention and renewals</li> <li>Stay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategy</li> </ul> <p><strong>Who You Are:</strong>&nbsp;</p> <ul> <li>5+ years of experience in Client Success, Account Management, or a related