Client Solutions Consultant - Global Large Law Firms

Are you a tech savvy lawyer or a legal savvy technologist looking for your next challenge to transform legal service delivery? Have you experienced first hand the pain points of transaction management and matter collaboration? Do you believe there is a better way, through the intelligent application of technology, to drive legal process efficiency and client engagement? If so, HighQ/TR are seeking proactive, enthusiastic and passionate legal solutions consultants to join our Solutions Consulting & Client Success team in Global Large Law.
 

As a Client Solutions Consultant, you will become a HighQ/TR expert and evangelist, understanding your clients' needs in depth and building strategic relationships with key contacts at all levels across their business. You will be responsible for helping clients to get the most from new product updates and features as they are released. You will work alongside our other client facing teams and play a key part in client events, user groups and marketing initiatives, including speaking, demoing and talking about our solutions confidently and in detail
 

About the Role

In this role as a Client Solutions Consultant, you will:

• Align closely with the Product and Solutions teams to understand and be able to articulate the value of the HighQ platform

• Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases

• Work with clients to establish their business needs and co-design high value solutions that solve real business problems

• Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions

• Contribute to thought leadership and product marketing initiatives by regularly writing and speaking about key topics

• Regularly speak at industry events and shows, present solutions and provide demos to clients at senior levels

• Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty

• Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates

• Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction

• Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ 

About You

You're a fit for the role of Client Solutions Consultant if your background includes:

• Strong legal background, as a lawyer, legal project manager, legal engineer or other similar role

• Passion about technology and the ability to convince clients about the benefits of digital transformation and new ways of working

• Excellent presentation and communication skills; articulate, passionate and knowledgeable with the ability to evangelize our products

• Analytical and creative with the ability to design solutions to solve complex business problems

• Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators

• Experience in legal services, customer success, project management or solutions consulting within the Legal sector

• Experience in customer success or similar roles in the Software as a Service space is highly desirable

• Experience driving adoption of collaboration, transaction management, project management and content management solutions

• Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation

• Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do

• The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

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