Senior Sales & Solutions Engineer

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

About the role

Udemy is seeking an experienced Sales and Solutions Engineer with strong communication, organization, and pre/post-sales deployment expertise. This role requires a background in software development, a passion for driving digital learning transformations, and the ability to collaborate across engineering, product, sales, and customer success teams. The ideal candidate will navigate a broad technical landscape, including authentication protocols, API integrations, and security best practices, while effectively supporting enterprise customers. Success in this fast-paced role demands adaptability, problem-solving skills, and the ability to bridge technical and non-technical conversations.

About your skills

• Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders.

• Problem-Solving & Customer-Centric Mindset – Strong analytical skills to troubleshoot integration challenges, address customer objections, and provide tailored solutions.

• Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations.

• Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs.

What you'll be doing

• Serve as a trusted technical advisor for engaging with technical stakeholders, fostering strong relationships and building rapport.
• Collaborate closely with Account Executives, Professional Services & Customer Success to multi-thread interactions, ensuring seamless communication and engagement with potential customer teams.
• Lead the technical discussions, providing valuable insights and guidance to drive successful prospect-customer engagements.
• Conduct comprehensive demonstrations of our offerings, showcasing their features, benefits, and unique selling points.
• Lead integration demonstrations for Learning Management Systems (LMS) and Learning Experience Platforms (LXP), illustrating how smoothly our solutions integrate with existing platforms.
• Complete detailed security questionnaires, providing accurate and timely information to address client inquiries and concerns.
• Deliver presentations on product roadmaps, detailing upcoming features and developments to keep stakeholders informed and engaged.
• Provide robust support during the Request for Proposal (RFP) process, ensuring timely and precise responses to client requirements.
• Collaborate with cross-functional teams to gather necessary information and craft compelling proposals that highlight our solutions' strengths.
• Lead and support production implementations & manage customer support issue escalations to ensure seamless system integration and client satisfaction.

What you'll have

• 5+ years of experience in Enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.
• Technical experience with:

• • Experience with LMS/LXP integrations, particularly with platforms such as Workday, SuccessFactors, and Degreed, is considered a strong advantage.
  • Familiarity with API concepts such as REST and troubleshooting to facilitate seamless system connectivity and integration is highly advantageous.
  • Ability to write SQL statements to help extract and manage data efficiently is highly beneficial.
  • Understanding of Cloud Architecture such as AWS or Azure is a valuable asset.

• Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect) across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate and OneLogin.