Facilities Support Specialist

New York City, NY (onsite) 

Part Time (20-25 hrs/week) 

ABOUT BARK

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences. 

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

The Workplace Experience Team is responsible for making sure the offices are efficient, safe, and fun. Our team helps define BARK’s culture and has an impact on every department at BARK. We love our customers (aka colleagues) and work hard to ensure everyone has a great experience when they come into the office, including keeping the cold brew keg full and the dog treats stocked. We are constantly working in the background looking for ways to innovate the office experience and make it THE place to be while being cost conscious and process-oriented. If you have a "no project is too small mentality" and love to work cross-functionally, come join us! 

WHO WE’RE SNIFFING FOR

The Facilities Support Specialist is responsible for the maintenance of our NYC headquarters, making repairs as necessary to ensure it remains in excellent condition. The ideal candidate knows how to make basic repairs, completes requests in a timely fashion, and is able to work with building engineers to ensure the office is safe and well-maintained. They have the skills to bring a creative lens to office maintenance. This role will work closely with the Sr. Workplace Experience Coordinator to help leaders create a positive office experience for all employees. Previous office experience is a plus, but not required. 

KEY DUTIES

• Conduct regular surveys of the office to ensure it remains in excellent condition, performing necessary repairs to keep spaces looking new and well-maintained.
• Manage relationships with building engineers and other vendors on day-to-day needs such as maintenance requests, alarm testing, and any other operational tasks. Troubleshoot minor issues, escalating to building engineers or external vendors as necessary.
• Work with external vendors to ensure adherence to the preventative maintenance schedule, confirming all tasks are completed on time.
• Maintain efforts to keep common areas tidy, visually appealing, and on brand for BARK.
• Support any office moves, additions, and changes to our space.
• Optimize office functionality by assisting with storage and organization of office items and BARK products.
• Ability to creatively solve problems and come up with out of the box solutions.
• Collaborate with our Employee Experience team on company-wide events taking place in our office and assist with set-up as needed.

EXPERIENCE

• Experience in a role such as set building, handyman role, event setup, etc
• Experience managing vendor relationships. 
• Experience working with an internal ticketing system, preferably Jira.
• Previous office experience is a plus.

SKILLS & QUALIFICATIONS

Proficient in performing minor repairs, such as patching walls, assembling furniture, and basic troubleshooting of office fixtures.

• Strong attention to detail with the ability to spot and address minor repairs or issues before they escalate, maintaining a high standard for office appearance and functionality.

Communication skills both written and verbal.

• Comfortable interacting with employees of all levels, including C-Suite.
• Capable of managing routine tasks, such as maintenance inspections, alongside urgent requests to ensure timely completion of all responsibilities.
• Comfortable with tasks that may require lifting up to 50lbs, moving furniture, or standing for extended periods of time.
• Knowledge of building systems (HVAC, plumbing, electrical) a plus.

Commitment to Innovation: BARK is dedicated to being at the forefront of artificial intelligence and is committed to driving advancements in this field. We are seeking individuals who share this passion and are enthusiastic about shaping th