Senior Facility Manager

Under the direction of the Regional Operations Director this role manages, directs, plans and coordinates an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 Datacenter environment. Takes ‘ownership’ of and provides for the reliability of the Datacenter and also building and maintaining customer relationships. Meeting or Exceeding all budget targets, establishing or maintaining service programs which may include but are not limited to base building operations, data center operations, non-complex IT tasks, administrative support, project management, capacity management and emergency response.

Responsible for the day-to-day administration of policies, procedures and programs that assures a well-managed, well-maintained building(s)that is being operated within the mandated CyrusOne procedures and standards. Maximum emphasis is placed on providing a positive response to the concerns and needs of the occupants and quality programs, by performing the following duties personally or through subordinate supervisors/leads.

Performance Expectations: should demonstrate excellent abilities in the following areas:

• Safety – Proactively works to improve safety.

• Communication Skills – Verbal and written and comprehension.
• Project Leadership – Ability to organize, prioritize and expedite projects from conceptions to closure.
• Problem Identification / Resolution – ability to identify malfunctions and deviations in equipment performance and control.
• Decision Making / Capability Impact – ability to make the best choice with the available information at hand. Experience, training and understanding being pertinent factors.
• Teamwork – Promotes and encourages success as a team. Actively leads group activities. Works for the best outcome of the group.
• Budget – ability to develop budgets for area of responsibility within the context of a larger account setting.

Technical Expectations and Essential Duties and Responsibilities include the following. (and other duties as assigned):

• Lead and direct facility tours for new customer deals and review customer contracts.

• Manage the relationship with the third-party facility management provider (JLL) within his or her region, to ensure that the facilities are being operated within the mandated CyrusOne procedures and standards.
• Consults with client(s) to help:
  • Establish priorities and communicate scheduled maintenance activities.
  • Resolve issues and effectively communicate with clients the results of Root Cause Analysis.
• Establishes work plans for the organization, assigns schedules and priorities.  Solves problems within procedural limitations.  Ensures that staff complete PM’s and work orders as scheduled each month.

• Provides OJT and other formal training to staff in areas of specialization.  Provides data and reports as required, including formal studies and evaluations, planning work, preparing schematics and other various administrative functions such as status reports, equipment evaluations or scope of work for outside contractors.

• Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.

• Performs an audit function regularly to ensure high standards of workmanship are being met.
• Available for 24/7 work and emergency corrective maintenance activities.
• Complies with all Corporation, and EHS requirements and programs, as provided.
• Reporting and Compliance
  • Manage all internal and external monthly reporting required from the region
  • Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month end reporting needs
  • Ensure that customer reports are accurate and delivered on-time
  • Understand and execute Business Continuity Planning.
• Budgeting and Forecasting
  • Manage OPEX and CAPEX budgets for the site based upon developed budgets.

Minimum Requirements: 

• Excellent verbal and written communication skills 

• Ability to work well with all levels of people within the organization 
• Ability to direct and manage work groups 
• Excellent organizational skills 
• Ability to work well under pressure and manage multiple concurrent priorities 
• Excellent time management skills 
• Strong customer service skills 
• Ability to develop and document procedures and train personnel