RN Care Manager

Your job is more than a job.

Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

GENERAL DUTIES

•    Develops individualized care plans, including prioritized goals, that consider the patient’s and caregivers’ goals, preferences and desired level of involvement in the care management plan.
•    Makes outbound calls to assess patient’s current health status.
•    Identifies gaps or barriers in treatment plans
•    Coordinates care for members and makes referrals to outside sources.
•    Ensures members discharging from hospital or emergency department receive the necessary services and resources, including medication reconciliation.
•    Triages symptom-based calls per approved protocols for a wide range of patients.
•    Enrolls patients and manages alerts for various home monitoring programs.
•    Provides approved general health information and guidance to public caller from approved sources by assessing needs of the caller.
•    Documents all workflows in EPIC system for purposes of tracking and quality assessment.
•    Provides patient education to assist with self-management of wellness and disease.
•    Educates members on chronic and acute disease processes.
•    Forms partnerships with providers to achieve quality and cost management objectives.
•    Tracks and monitors enrolled members throughout the continuum of care.
•    Interacts with LCMC Healthcare Partners leadership and/or physician group partners to discuss clinical questions and concerns regarding specific cases.
•    Participates in case conferences with the interdisciplinary team to strategize and develop member specific care plans.

EXPERIENCE QUALIFICATIONS

• 2 years of professional nursing or care management experience. 

LICENSES AND CERTIFICATIONS

• Basic Life Support Health Care Provider (CPR, BLS) - American Heart Association (required for those employees working on site at LCMC Health Facilities)
• Registered Nursing License (RN) - Louisiana State Board Of Nursing

SKILLS AND ABILITIES

• Ability to work successfully in a stressful environment, relate well to all individuals, and maintain expanding knowledge and use of clinic and hospital information systems and population health/call center platforms.
• ​Must have strong clinical judgement and a broad knowledge base across a wide spectrum of medical conditions.
• Must be proficient with Windows-style applications and keyboard.
• Must have excellent organizational and time management skills.
• Effective verbaBasic Life Support Health Care Provider (CPR, BLS) - American Heart Associationl and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go-to hospital for expert children’s health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children’s Hospital’s 40+ s