Global Assignment Consultant

The Global Assignment Consultant (GAC) provides essential support to SIRVA’s corporate clients by managing international assignees throughout the full lifecycle of their global assignment. Acting as the primary point of coordination, the GAC ensures the seamless delivery of assignment management services in alignment with each client’s international assignment policies and procedures.
This role requires strong coordination skills, policy knowledge, and a client-focused mindset to deliver an exceptional assignee experience.

Key Responsibilities
Relocation & Assignment Management (60%)
• Oversee the end-to-end delivery of international assignment management services, including:
◦ Policy counseling
◦ Destination services
◦ Household goods shipping
◦ Immigration support
◦ Departure services
◦ Expense management
• Interpret client international assignment policies and procedures, evaluating options to provide tailored advice based on assignee needs and country-specific requirements
• Provide ongoing consultation and support to assignees throughout the full duration of their international assignment
Supplier & Stakeholder Coordination (20%)
• Coordinate with internal departments and cross-functional teams to ensure a smooth and successful assignee experience
• Manage communication with Global Certified Providers and monitor service quality and delivery standards
Client Communication & Support (10%)
• Serve as a key point of contact for client HR stakeholders on relocation and assignment-related matters
• Support exception management by evaluating and recommending appropriate policy exceptions
• Provide regular assignee status updates to clients, proactively addressing issues and proposing solutions
• Support and complete client-specific projects as requested
Other Responsibilities (10%)
• Perform additional tasks as required to effectively support the Manager, Client, and Assignees

Qualifications & Preferred Skills
Required
• Minimum 2 years of direct relocation experience
OR
3 years of related customer service experience
• Knowledge of international assignment management and global business practices
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask and manage deadlines in a fast-paced environment
• Proven ability to work independently while collaborating effectively within a team
• Strong problem-solving skills with the ability to develop creative solutions with minimal supervision
• High level of professionalism, business etiquette, and interpersonal skills
• PC proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and job-related systems
Preferred
• Previous overseas work or living experience
• Proficiency in a secondary language

Why Join SIRVA?
• Work in a truly global environment supporting international talent mobility
• Collaborate with diverse clients, cultures, and stakeholders
• Opportunity to develop deep expertise in global mobility and international assignment management