Account Manager On Demand HQ (They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is built on the belief that, by giving amazing service to our partners, we will be able to change the on-demand delivery market.

How are we doing this? By thinking big and paying attention to small details. Glovo’s core product is a hyperlocal marketplace featuring the best restaurants in each city and delivery in less than 60 minutes. We believe though that most restaurants and stores will opt for a strategy that combines marketplaces with their own channels, and we want Glovo On-Demand to be the number one choice for all of our partners’ deliveries.

To achieve this, Glovo launched Glovo On-Demand in 2022, a new vertical that helps our partners deliver orders created in their own sales channels (website, phone, application).

In this position you will be part of our growth team in Spain, performing account management responsibilities with a sales component.  You will spend significant time in direct contact with partners and should be able to understand complex topics and express them clearly and concisely in verbal and written communication.

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve our partners' operational efficiency by ensuring we always deliver the best service to our customers.
• Stakeholder management: You will collaborate daily with both internal and external stakeholders, establishing and maintaining good customer relations.

WHAT YOU WILL BRING TO THE RIDE

• At least 1 year of experience in high-performance account management or Business Consultancy.
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus, preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
• Comfortable working in a high-growth and high-performance start-up at a fast pace. 
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Strong Commercial skills.
• Good communication and interpersonal skills
• Project management skills, highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach
• Native level of Spanish and fluent level of English

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a