Business Operations Manager – Commercial Banking Real Estate – Vice President

You are experienced in process improvement, business transformation, and change management. A role as a Business Operations Manager making meaningful change in an industry-leading Commercial Real Estate department is for you.  

 

As a Business Operations Manager in Commercial Real Estate, you will lead strategic change, including operating model, process, technology, product and risk/controls. You will become a business subject matter expert who partners across all functional areas to develop a best in class client and employee experience. 

 

Job responsibilities: 

• Drive strategic change across Commercial Real Estate by leading cross-functional teams 

• Provide leadership and guidance to team members to foster a culture of innovation and continuous improvement 

• Work with Technology and Product teams to prioritize and deliver projects and process re-engineering efforts to deliver operational excellence 

• Partner with Sales, Credit Risk, Payments and middle office on process design and execution 

• Help determine changes to roles and responsibilities as technology, business process and operating models evolve 

• Perform other responsibilities as assigned 

 

Required qualifications, capabilities and skills: 

• Five plus years of project management experience with emphasis on process re-engineering and business transformation 

• Ability to work in a demanding, fast paced environment with competing priorities 

• Demonstrated leadership skills with the ability to inspire and motivate teams 

• Proven track record of leading successful projects and initiatives 

• Strong oral and written communication skills 

• Advanced expertise with Microsoft Office suite, particularly Excel, PowerPoint and Pitch Pro 

  

 Preferred qualifications, capabilities and skills: 

• In depth understanding of Commercial Real Estate operations and market dynamics 

• Self-starter with the ability to work independently 

• Strong interpersonal skills and the ability to work collaboratively; develop strong partnership with multiple levels of employees 

• Leadership experience in managing diverse teams and driving organizational change 

• Strong analytical skills with attention to detail and the ability to interpret and present complex data 

• Bachelor’s Degree preferred; MBA is advantageous 

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical dis