Principal Client Services Proj/Prog Mgmt

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As Principal Client Services Proj/Prog Mgmt, you will be responsible for managing the end-to-end implementation of high-value, external customer-facing technical projects by acting as the primary point of contact, ensuring client satisfaction, and providing technical and analytical guidance through structured project management methodologies.
 

Applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs/implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.

Key Roles and Responsibilities:

(Typical tasks may include, but are not limited to, the following:)

• Strategic Leadership & Team Collaboration

  • Oversee the management and deployment of CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming opportunities, ensuring alignment with team objectives and organizational goals

  • Foster an innovative and supportive environment to drive team collaboration and the advancement of CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming technologies

  • Develop strategies to expand CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming capabilities, supporting AT&T’s competitive edge in emerging technology markets

• Stakeholder Engagement & Communication

  • Serve as the primary liaison between internal and external stakeholders, including external vendors, Tower Strategy and Roaming teams, AT&T technical teams, AT&T Finance, and AT&T Account Teams

  • Maintain consistent communication with key stakeholders by providing detailed forecasts, progress updates, and strategic insights to ensure alignment with business priorities

  • Build and nurture relationships with internal stakeholders, venue owners, vendors, customers, and other external partners to facilitate seamless execution

• Vendor and Consultant Coordination

  • Establish firm expectations, timelines, and deliverables with external vendors to ensure alignment with CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming deployment objectives

  • Monitor vendor performance, enforce compliance with contractual obligations, and manage contracts and amendments as needed

  • Conduct Quarterly Business Reviews (QBRs) with vendors

• Technical Guidance & Risk Management

  • Provide technical direction and strategic insights to advance new technology initiates with CBRS Neutral Host and Wi-Fi/Wi-Fi Roaming

  • Identify and proactively mitigate risks, resolve escalations, and ensure topics remain on track for successful delivery

  • Leverage structured contract and project management frameworks to ensure efficiency and quality across all deliverables

• Performance Tracking & Reporting

  • Track key contractual and project milestones, and deliverables to measure success and identify areas for improvement with internal and external stakeholders

  • Provide regular, detailed performance reports to stakeholders, ensuring transparency and alignment with organizational priorities

• Consultative & Documentation Support

  • Serve as a trusted advisor to customers, stakeholders, vendors, and senior leadership offering strategic recommendations for network improvements and technology adoption

  • Manage and maintain documentation, ensuring accuracy and compliance with internal policies and standards

• Process Improvement & Innovation

  • Continuously identify opportunities to optimize workflows, drive efficiencies, and incorporate automation

  • Champion innovation by adopting emerging technologies and proposing creative solutions team performance

Job Contribution:

• Act as a subject matter expert, leveraging bus