At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers That Change Lives

Join the Medtronic team where you will work Monday-Friday!  

As a Customer Service Representative of the Re-Supply Call Center, you will be responsible for the intake of Medtronic Diabetes commercial supply reorders. The CSR will answer inbound telephone calls from customers to enter orders for products, as well as address customer questions. 

Location: Monday to Friday in our San Antonio office.

Hours: 9:30am - 6:00pm. Business hours are 7:00am - 7:00pm, and shifts may change based on business needs.

Benefits: We have great benefits! Check out our comprehensive medical coverage, vacation time and tuition plan that can help you pay for college!

Compensation: Set hourly rate of $18.00 per hour plus an incentive that could earn you an additional 5%.

Job duties and responsibilities include:

• Respond to inbound calls and customer inquiries regarding Medtronic Diabetes products.
• Follow-up via telephone and email with customers to ensure questions are answered and orders placed.
• Ensure all patient documents are on file as dictated by Medtronic and regulatory requirements.
• Continuously increase knowledge of diabetes products through ongoing study of materials and participation in training programs.
• Electronically reviews physician charts, labs, and notes to receive insurance approval
• Advocates for our patients’ needs by building relationships with physicians and insurance companies

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or equivalent required
• Minimum of 2 years of customer service or medical billing/insurance experience

Nice to Have

• Previous work experience in an inbound call center environment.
• Previous experience working with Durable Medical Equipment and/or Pharmacy Benefits.
• Knowledge of Diabetes and Insulin Pump Therapy and related products.
• Ability to document calls by typing on a keyboard while speaking to a customer on the phone.
• Working knowledge of computer operation, including the ability to navigate through multiple computer monitors and computer programs at the same time. 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$34,800.00 - $52,200.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensa