Regional Customer Success Manager

 

Do you lay awake thinking of creative ways that you and your team can meet and exceed the expectations of your customers and provide a world class customer experience? Do you come from the door, hardware, architectural, construction, building materials or a related industry and understand how to leverage your experience and knowledge to help grow and expand the business? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

 

If you answered yes to these questions, we should talk!

 

The ASSA ABLOY Door Group is looking to add a Regional Customer Success Manager to our Western Region, Headquartered in Phoenix, Arizona.

 

This will be an on-site role and would require travel within the Western United States, reporting directly to the Regional Head of Hollow Metal.

 

Come see who we are at: https://www.assaabloy.com/group/en/about-us

 

Our team is growing and there has never been a more exciting time to join us!

 

What would you do as our Customer Success Manager?

You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for the front-end activities such as building and maintaining strong relationships with customers, understanding their needs and goals, and working collaboratively across internal and external teams to deliver solutions that exceed client expectations. This is an exciting opportunity for a proactive and customer-centric individual who enjoys customer facing to make a significant impact in three distinct areas: Customer Service/Order Management, Estimating/Project Services, and Team Management.

 

Customer Service/Order Management:

• Manage the flow of the Service Center’s front-end processing of orders
• Monitor and respond to customer inquiries, elevated issues, or concerns.
• Maximize the use of the Service Center’s stock welding program.
• Direct orders to the proper manufacturing locations based on profitability and customer satisfaction.
• Trouble shoot customer orders for accuracy and/or production delays.
• Work with Operations Manager to control production scheduling and backlogs.

 

Estimating/Project Services:

• Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
• Drive Quote follow up process, evaluate hit rate and customer metrics.

• Project Take Off’s
• Field Verifications
• Turnkey package specifications

 

 Team Management:

• Nurture and develop team members creating an environment of continuous improvement.
• Help to develop and maintain SOPs.

• Perform other duties and special projects as required.

• Actively participate in providing a