Senior Human Resources Administrator

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The Senior Human Resources Administrator plays a vital role in supporting the smooth and efficient operation of the Human Resources function. This position serves as a point of contact and first-level support to NTT GDC Americas employees and leaders related to a variety of HR-related inquiries. Plays a critical role in maintaining efficient HR processes, improving service delivery, and enhancing the overall employee experience. Provides superior customer support to NTT GDC Americas employees and leaders.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

• Acts as a resource for employees and managers, providing timely and accurate responses to inquiries regarding HR programs, policies and procedures.

• Assist employees with navigation of HR policies, procedures, programs, informational sites and systems.

• Delivers a smooth, effective, and superior onboarding experience for all incoming GDC Americas new hires and transfers.

• Conducts comprehensive and engaging New Hire Orientations for all incoming GDC Americas new hires and transfers.

• Maintains organized employee records, including highly confidential documents, correspondence and other records. Conducts audits and corrects information as necessary.

• Process various employee life cycle transactions in HRIS applications, ensuring data accuracy for all employee records.

• Responsible for the offboarding process, including generating and delivering termination documentation to exiting employees.

• Escalates inquiries or issues as appropriate, providing clear communication to management and employees on facts, status, and resolution to said issues.

• Provides administrative support for HR programs, processes, procedures, and projects.

• Participates in projects aimed at streamlining procedures, implementing best practices, expanding centralization, and leveraging technology to enhance efficiency and service quality.

• Collaborates with all functions within HR, including Payroll, Benefits, Compensation, Talent Acquisition, HR Business Partners, HRIS and Employee Engagement, as well as cross functional stakeholders in IT and Finance.

• Handles information of a highly confidential and critical nature with the utmost discretion.

• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• General understanding of HR Operations, including but not limited to benefits, compensation, payroll, HRIS and compliance.

• High level understanding of HR processes.

• Developing ability to think critically, problem solve and take an analytical approach to work with close attention to detail.

• Ability to remain open-minded and self-confident

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Basic knowledge of federal, state and local laws and regulations for each jurisdiction where employees work and reside.

• Good interpersonal skills and ability to build relationships with peers and individuals at all levels of the organization.

• Good oral and written communication skills.

• Ability to be highly confidential.

• Proficient with Microsoft Office 365 (O365), including Microsoft Teams, Works, Excel, Power Point and Outlook.

• Able to be collaborative in a team environment.

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EDUCATION & EXPERIENCE

• Bachelor’s Degree or equivalent education and/or work experience required.

• Minimum 2-3 years of Human Resources and administrative experience. 

• Advanced proficiency with MS Office Suite (Word, Excel, PowerPoint, Project, Outlook).

• Experience with HRIS (Workday) is preferred.

PHYSICAL REQUIREMENTS

• Remain stationary for long periods of time

• Operate computer, peripherals, and other office equipment

• Perform work during US business hours and time zones

WORK CONDITIONS & OTHER REQUIREMENTS

• Onsite at Sacramento Data Center location for approximately 5% of time

• 95% of time perform work from a remote location with stable internet connection

• Support administrative activities such as mail distribution, posting communication materials, events and meeting coordination on site as needed at our Sacramento data center

This position requires work to be done primarily remote, with some time onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses