Learning Execution and Relationship Management for Markets, Services & Wealth

The Learning Execution and Relationship Management for Markets, Services & Wealth will be under the Learning Implementation Services team.  The main focus will be to execute operational & administrative activities necessary to achieve the Learning Strategy across all functions, products, & geographies operating according to global standards.  This is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Coordinate and execute the end to end of the operative / administrative activities related with Markets, Services & Wealth
• Leads program execution activities regarding logistics (virtual/in person), LMS operations and administration (course creation/roster management), platform creation/edits, content testing, facilitation/speakers scheduling, among others.
• Understands relevant business and HR priorities and opportunities for capability building, performance improvement, cultural development, and overall impact within their region/product/function
• In partnership with Learning Advisors and Program Managers, provides management and consulting to Human Resource and business partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
• Helps develop and execute learning and development strategy for their region/product/function
• Conducts the analysis of current versus future state gaps, identifies root causes, determines the appropriate solution and how success should be measured
• Helps to market, evaluate and communicate the impact of initiatives with HR / Business partners
• Monitors and communicates progress with other learning colleagues as well as HR / Business partners and navigates any variation in expectations with them
• Collaborates with colleagues across HR to provide integrated experience for region/product/function partners
• In partnership with learning advisors, implements the strategy for consistently measuring the effectiveness of training
• Stays abreast to latest external market trends and anticipates their impact on future capability requirements for their region/product/function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in Learning and Development
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Proven influencing and relationship management skills
• Proactive leadership and motivational skills
• Fluent in English, second language proficiency preferred

Education:

• Bachelor’s/University degree or equivalent experience, Master's degree preferred

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Diversity

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$70,720.00 - $106,080.00

In addition to salary, Citi’s offerings may also include, for elig