Regional Maintenance Manager (Houston Region)

Regional Maintenance Manager (Houston Region)

Job Summary

The Regional Maintenance Manager (RMM) is responsible for the short- and long-term maintenance objectives of their portfolio of assets, overseeing a team of Maintenance Managers and ensuring that the physical condition, appearance, and capital needs of the apartment communities are achieved. The RMM must be technically proficient with a hands-on attitude and possess exceptional leadership and communication skills. The RMM must be willing and able to set a consistent example of leadership skills and demonstrate a professional demeanor. Ability to work well in ambiguous or changing situations.

Education/Certificates

• High school diploma or equivalent required. Bachelor’s degree preferred or technical degree preferred. CAMT designation is a plus.
• EPA Certification, Type I & II required. Universal Certification is a plus.
• Certified Pool Operator (CPO) license strongly preferred. Associates hired without a CPO license will be required to obtain within 90 days of hire.
• Valid driver’s license may be required.

Experience

• Five or more years’ progressive maintenance management responsibility. Prior multi-site management preferred.
• Multifamily apartment experience required.
• Experience with Yardi or other property management accounting software.
• Strong working knowledge with Microsoft Excel, Word, and Outlook.
• Strong working knowledge with smart phones, tablets, and apps process.

Skills, Knowledge & Abilities

• Ability to read, write, understand, and communicate in English.
• Experience using Yardi or other related property management accounting software.
• Experience using Microsoft Outlook, Word, and Excel.
• Professional verbal and written communication skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Strong attention to detail, organizational, time-management and problem-solving skills.
• Strong knowledge in the areas of OSHA standards, safety, facilities maintenance, capital improvements and maintenance related purchasing.
• Strong knowledge of plumbing, electrical, mechanical, HVAC, carpentry, fire protection, structural, roofing, concrete, paving, painting, landscaping, and appliance repair work.
• Working knowledge of local, state, and federal laws and regulations, permit processes, and codes.
• Working knowledge of abatement and encapsulation process for hazardous
• materials
• Working knowledge of multifamily facility management, and the equipment and tools necessary to carry out housekeeping and maintenance functions.
• Ability to develop, comprehend and manage capital budgets.
• Strong leadership and management skills; ability to direct a team and supervise vendors.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Essential Duties

• Assist Community Managers (CM) and Maintenance Supervisors (MS) in hiring and retaining exceptional service personnel.
• Possess the willingness and aptitude to mentor and develop service personnel, leading by example.
• Ensure professional appearance of maintenance personnel, operating standards and protocols are maintained.
• Works with Maintenance Supervisor to increase proficiency and performance of the property; maintains oversight of property’s maintenance operations.
• Develops scope of work for all large scale or complicated “Capital Improvements” and conducts bid walks for all work.  Oversees work and approves progress payments and final sign-off of the projects.  Tracks compliance and makes appropriate recommendations.
• Provides training on-site as needed to aid maintenance personnel in the most efficient performance of their duties. 
• Reports specific needs and deficiencies at individual properties to the Community Manager and Regional Supervisor.
• Establishes and monitors preventive maintenance procedures in conjunction with on-site maintenance personnel.
• Works to improve the effectiveness and efficiencies of the service teams at assigned portfolio of properties. 
• Addresses all environmental concerns in conjunction with Community Manager, Regional Manager, Vice President and Asset Manager and Environmental Manager.
• Conducts monthly, quarterly, and semi-annual property visits/inspections and reports findings to the Community Managers and Regional Managers.  Establish follow-up dates and