Vice President IT , Digital Employee Experience (DEX)

Company Description

At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

The Vice President of Digital Employee Experience & Everyday AI is a global technology leader responsible for transforming how work gets done across the Global enterprise. This role spans knowledge workers and frontline/factory employees, owning the platforms and experience layer across HR technology, collaboration (Microsoft ecosystem), ITSM/help desk, payroll, and travel & expense.

The mandate is to deliver a unified, personalized, and contextual employee experience, leveraging AI, enterprise search, digital assistants, and automation to unlock measurable productivity and capacity at scale.

Essential Duties and Responsibilities:

Everyday AI & Productivity

• Lead enterprise Everyday AI strategy to unlock workforce capacity
• Deploy digital assistants, copilots, and automation in the flow of work
• Establish enterprise search and knowledge intelligence as core capabilities
• Deliver measurable productivity gains (time saved, cycle time reduction)

Unified Employee Experience (Knowledge + Frontline)

• Deliver a single, AI-powered employee experience layer (“front door”)
• Enable personalized, contextual experiences (role, location, shift, device)
• Support all personas: knowledge workers, factory/frontline, and managers
• Integrate HR, IT, payroll, T&E, and knowledge into a seamless experience

ITSM, Help Desk & Enterprise Services

• Own ITSM and global help desk; expand to Enterprise Service Management
• Drive an AI-first service model (virtual agents, auto-resolution, intelligent routing)
• Improve self-service, ticket deflection, and cost-to-serve

Platforms: HR, Collaboration, Work Management, Payroll & T&E

• Own HR tech ecosystem and enable AI-driven workforce insights
• Lead Microsoft ecosystem (M365, Teams, Copilot) adoption and governance
• Own work management platforms (planning, task, workflow orchestration) to improve execution visibility and flow of work
• Oversee learning platforms and providers to enable continuous, personalized upskilling
• Manage payroll and T&E platforms with focus on experience, compliance, and efficiency

Factory & Frontline Enablement

• Extend digital experience into manufacturing/operations environments
• Enable AI-assisted workflows, knowledge access, and real-time decision support
• Improve productivity, quality, and onboarding speed

Data, Analytics & AI

• Build a unified workforce data model across HR, ITSM, collaboration, and operations
• Deliver insights on productivity, experience, and service performance
• Apply AI/ML for forecasting, skills, and workforce optimization

Cross-Functional Transformation & Partnerships

• Partner with HR, Operations, Finance, and Business leaders to reimagine processes and workflows with the employee at the center
• Drive simplification, automation, and experience-led redesign of end-to-end journeys
• Stay current on industry trends, emerging technologies, and AI innovations to continuousl