Associate Business Analyst

Company Description

Become your most extraordinary self!  Our team is intensely proud to be a major provider of services and products to the drug discovery research industry.  Join Eurofins Discovery Services North America, LLC part of the Eurofins Discovery ™ group of companies serving global clients in the Pharma and Biotech industries. Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide!

We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*.  

Job Description

Come grow with us! If you're looking to grow your analytics experience, look no further! We are seeking a business analyst to round out our amazing and growing team.

Here's what you'll do: 

Business Analysis & Requirements Support

• Assist in gathering, documenting, and validating business requirements from stakeholders across Operations, Supply Chain, R&D, and Commercial teams.
• Support process mapping and workflow documentation activities to identify opportunities for improvement.
• Participate in stakeholder meetings and help document business needs, action items, and proposed solutions.
• Assist senior team members in evaluating business requirements and translating them into functional system requests.

Business Application Support

• Provide first-level support for business applications used across Operations, Supply Chain, R&D, and Commercial functions.
• Track, document, and assist in resolving application issues, escalating complex problems to IT support teams when needed.
• Support application testing, configuration updates, and documentation of system changes.
• Assist with maintaining application-related procedures, user guides, and knowledge base documentation.

Cross-Functional Collaboration

• Collaborate with cross-functional teams to understand business processes and system requirements.
• Support communication and coordination between business users, IT teams, and other stakeholders.
• Assist in facilitating discussions related to process improvements, system enhancements, and operational efficiencies.
• Build effective working relationships with stakeholders to support project and operational objectives.

Business Analytics & Reporting

• Collect, analyze, and report operational, supply chain, and system performance data to support business decision-making.
• Develop and maintain reports, dashboards, and data visualizations using tools such as Excel and Power BI.
• Support data validation activities to ensure the accuracy and integrity of business reporting.
• Assist with identifying trends, performance gaps, and opportunities for operational improvement.
• Document and track key performance indicators (KPIs) and business metrics.
• Respond to ad hoc reporting and data analysis requests from business stakeholders.

Project & System Support

• Support business and system improvement projects through planning, documentation, testing, and implementation activities.
• Participate in User Acceptance Testing (UAT) by developing test cases, executing tests, documenting results, and helping track issue resolution.
• Assist with preparing project documentation, training materials, and status updates.
• Maintain process documentation and workflow maps related to business systems and operational processes.

User Support & Training

• Provide basic guidance and support to internal users regarding business applications and reporting tools.
• Assist with onboarding and training activities for new users and system enhancements.
• Create and maintain user guides, standard operating procedures (SOPs), and training materials.
• Track common user questions and issues and recommend improvements to enhance user experience.

Continuous Improvement

• Help identify opportunities to improve business processes, reporting capabilities, and system utilization.
• Support continuous improvement initiatives by analyzing data and documenting recommended actions.
• Participate in process improvement projects aimed at increasing efficiency, scalability, and data visibility.
• Assist in measuring and tracking the impact of implemented improvements.

Additional Responsibilities

• Maintain documentation in accordance with company quality and compli