Business Unit Application Support Analyst III (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$33.00 - $49.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Business Unit Application Support Analyst III provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.

Depth & Scope:

• Experienced professional role providing specialized guidance/assistance/suppose
• Independently perform activities from end to end
• Require advanced understanding of a range of policies, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas
• Manage ambiguity, and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues
• Interpret and administer policies, adopts and implements business process improvements
• Guided by practices, procedures and operating plans, makes process and capacity management decisions to ensure ongoing operations
• Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus

Education & Experience:

• Undergraduate degree and/or
• 3+ years relevant experience
• Solid knowledge of multiple business programs disciplines, consulting principles, lines of businesses supported, banking industry, and product/customer markets
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Knowledge of project/program support, planning and implementation
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Customer Accountabilities:

• Conducts regular, ongoing analysis, evaluation / assessment and review of business programs and initiatives
• Maintains up to date awareness of business landscape; assess where gaps exist, support the implementation of programs which meet or exceed employee expectations
• Conducts ongoing industry and competitive analysis to obtain market insights
• Provides input to managers and business leaders through conducting analytics and driving insights to support the planning process
• Develops and maintains program documentation and communication materials in conjunction with key partners
• Supports with analyzing policy and governance impacts on customers, stakeholders and processes to achieve better business results
•  Liaises with various partners and stakeholders in the resolution of business program issues
• Supports and monitor the adherence to service level agreements with external vendors
• Works in close partnership with selected vendors to ensure program objectives can be met and solutions can be delivered within set timelines, escalate to Management where appropriate

Shareholder Accountabilities:

• Prioritizes and manage own workload to meet SLA requirements for service and productivity
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
• Protects the interests of the organization – identify and manage risks, and escalate non-standard, h