Technical Program Manager – Security Operation Centers/Local Alarm Centers

Oracle’s Global Physical Security (GPS) Systems Team is responsible for securing the corporation’s global datacenter and facility footprint through advanced Physical Access and Identity Management (PIAM) technologies. We are seeking a seasoned Technical Program Manager - Security Operation Centers/Local Alam Centers.

Oracle’s Global Physical Security (GPS) Systems Team is responsible for ensuring resilient, scalable, and intelligent monitoring and incident response across our global corporate estate and data centers. We are seeking a talented Technical Program Manager to lead the lifecycle and continuous improvement of Oracle’s Security Operation Centers (SOCs) and Local Alarm Centers (LACs). This person will manage the design, deployment, maintenance, and evolution of monitoring, alarm, and integrated incident response systems that are foundational to Oracle’s risk posture and business continuity.  

Working closely with security operations, engineering, IT, compliance, and third-party vendors, you will set priorities, define technology standards, and drive operational consistency worldwide. The ideal candidate will have hands-on experience with security monitoring, alarm systems, automation of event triage, and process digitization. You will foster a proactive, data-driven operational mindset and lead technology integration efforts that streamline event detection, response, and reporting across all Oracle facilities. 

up to 10% travel

As the technical lead for Security Operations and Local Alarm Centers at Oracle, you will operate with a high degree of autonomy, setting technical standards and guiding day-to-day operations for SOCs/LACs globally. Your decisions will directly impact incident response capability, regulatory compliance, and operational effectiveness. You will partner closely with GPS leadership, but are expected to independently analyze data, resolve escalations, and drive technology and process improvements. 

• Own end-to-end lifecycle of SOC/LAC platforms, including technology selection, upgrades, process automation, and operational documentation.  
• Lead digital transformation of alarm response, integrating new monitoring and alerting technologies and championing proactive event management strategies.  
• Serve as escalation and risk lead for security monitoring, audit findings, and significant operational incidents. 

KEY RESPONSIBILITIES: 

• Develop, communicate, and execute a technology and operations roadmap for Security Operation Centers and Local Alarm Centers in line with Oracle’s security, risk, and operational priorities.  
• Standardize alarm monitoring, incident logging, and response workflows, including automation of alarm triage and escalation ticketing integration, or in-house tools.  
• Coordinate deployment and lifecycle management of SOC/LAC platforms globally, ensuring all sites are equipped, trained, and supported for 24/7 operations.  
• Oversee automation of reporting, KPI tracking, and compliance documentation for all alarm events and operational incidents.  
• Analyze alarm/incident data and response metrics to recommend improvements, implement preventive controls, and enhance situational awareness.  
• Collaborate with internal teams and third-party vendors to upgrade or integrate new monitoring technologies, including system trials, commissioning, and troubleshooting.  
• Maintain comprehensive, audit-ready documentation, including technical standards, workflows, runbooks, and response plans, for regional and global operations.  
• Train site teams in SOC/LAC operations, digital playbook usage, and incident response best practices. 

KEY SKILLS AND QUALIFICATIONS:

• Bachelor’s degree (or equivalent experience) in Security, Computer Science, Engineering, or related field.  
• Minimum of 7 years of experience in security operations, control/monitoring center management, or physical security technology deployment in an enterprise environment.  
• Demonstrated expertise with SOC/LAC design and physical security alarm monitoring platforms, such as Avigilon, Lenel, Honeywell, Gallagher, Genetec, or equivalent.  
• Experience implementing automation or orchestration for alarm handling, event triage, and response processes. 
• Proven ability to create and update operational runbooks—not just theoretical or prior experience 
• Physical Security Information Management system (PSIM) experience 
• ONTIC experience (mu