HCVR Dual Rate Food Service Associate, GR (Full Time; Swing Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

POSITION TITLE: Dual Rate Food Service Associate

DIVISION: Food and Beverage

DEPARTMENT: Landing Café, Gordon Ramsay, Brew Brothers

GRADE/FLSA STATUS: H8/H15 - Non-Exempt

BADGE TYPE/COLOR: Key-Blue

REPORTS TO: Supervisor, Food Service; Restaurant; Manager, Restaurant

SUPERVISES:  Food Service Associate; Food & Beverage Host; Dining Attendant; Bartender

 

JOB SUMMARY:

As a Food Service Associate, you play a crucial role in providing excellent service to our restaurant guests. As a supervisor, you will supervise the day-to-day operations of restaurants and ensure excellent guest service.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – FOOD SERVICE ASSOCIATE:

• Greet guests; provide guests with menus
• Take guests’ food and beverage orders; give orders to kitchen personnel
• Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
• Deliver check, handle cash and comp check transactions
• Two-minute table turn times
• Build relationships with guests
• Ensure service recoveries are executed per guidelines 
• Delight our guests with outstanding service
• Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions 
• Take drink orders, communicate with the Bartenders, and present drinks to guests
• Handle money according to procedure
• Complete pre-, running, and post-shift side-work requirements
• Maintain a neat, clean, organized, safe, and comfortable environment for our guests
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Receive payment by credit cards, comps, cash, or automatic debits
• Issue receipts, refunds, credits, or change due to guests
• Record tips from credit cards, automatic debits, and comp transactions
• Responsible for the proper settlement of all guest checks 
• Operate cash register 
• Tabulate bills using calculators, cash registers, or optical price scanners
• Balance register and paperwork at the end of the shift
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

• Ensure that all food and beverage product served meet the established specifications and standards and make appropriate changes when necessary
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay them to the Manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end of shift banking functions
• Assist cashier functions of voids and overrides
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Prepare prep lists
• Serve as communication liaison to subordinates and to Restaurant Manager and Assistant Restaurant Manager