Help Desk Team Lead [JOB ID 20241024]

Phoenix Cyber is looking for a Help Desk Team Lead to join our client delivery team. This is a remote, work-from-home position with the possibility of minimal travel within the continental United States.

• Minimum of 5 years of experience in an advanced IT support role, with at least 2 years in a leadership position
• Solid foundation in basic networking, application, database, and Linux and Windows operating systems troubleshooting from an end-user perspective
• Strong communication and interpersonal skills
• Demonstrated ability to manage and lead a team in a 24x7 operations environment
• Excellent problem-solving and analytical skills
• Ability to work under pressure and handle multiple tasks simultaneously
• Strong customer service orientation and a history of supporting direct customer interfaces
• Experience with other IT service management tools
• Knowledge of network and server infrastructure
• Experience with ticketing system 
• Strong technical skills in networking, application management, database management, and operating system administration

• Bachelor’s Degree or equivalent and six years of relevant experience in a leadership role in end user support activities, ten years of IT-related and including six years of relevant experience in a leadership role in end user support activities.
•  Microsoft or Azure Certification preferred 

Phoenix Cyber is a national provider of cybersecurity engineering services, operations services, sustainment services and managed security services to organizations determined to strengthen their security posture and enhance the processes and technology used by their security operations team.

Phoenix Cyber is an equal opportunity employer and complies with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act (VEVRAA), all amendments to these regulations, and applicable executive orders, federal, and state regulations. Applicants are considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.

Phoenix Cyber participates in E-Verify to confirm the employment eligibility of all newly-hired employees. To learn more about E-Verify, including your rights and responsibilities, go to https://www.e-verify.gov/