Certified Assister

Summary:  This position supports the organization in the following manner:

Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what’s available in the Marketplace and Medicaid Expansion.

Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable).

Reports to:  Social Services Supervisor

Supervises:  No

Dress Requirement: Business casual or scrubs in accordance with Heart of Ohio Family Health Center’s dress code policy

Work Schedule: F/T

Monday through Friday during standard business hours but will include some evenings and weekends as well.

Times are subject to change due to business necessity

Non-Exempt  

Job Duties: Essentials considered to the successful performance of this position:

• Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs
• Conduct public education activities to raise awareness about Ohio’s Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion
• Contact and secure community presentation locations and recruitment of participants
• Provide information in a fair, accurate and impartial manner that is culturally appropriate
• Educates patient’s regarding what is offered based on the needs of the patient
• Researches, and informs and patients about the health care options available
• Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable)
• Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable)
• Accurately, clearly and efficiently documents actions taken and activities performed
• Other related duties as assigned

Equipment Operated:
 

Telephone & Fax

Computer & Printer

Scanner

Calculator

Other office and medical equipment as assigned

Facility Environment:

Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant.

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretch
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment a