Account Manager - Facilities

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

The Account Manager at Ironworks will be responsible for leading key facilities and commercial design initiatives to meet our client’s objectives from concepting through execution. The main responsibilities of this role are to drive client satisfaction, cross-functional collaboration, and seamless communication, delivered through disciplined project execution within the areas of interior graphics, commercial and experiential design.   

As part of Ironworks, you will be part of a fast-growing team with enterprise impact. Your work matters every day to the clients we serve and to the dealers and customers who are impacted by our campaigns. You will be a part of an organization that has steadfast values of integrity, excellence, teamwork, commitment, and sustainability, lives by a culture of safety, and helps our customers build a better world. 

Come join us. Let’s do the work. 

What You Will Do: 

Client Leadership & Relationship Management: 

• Establishment and maintenance of strong relationships with their assigned business unit partners and extended agency and Enterprise teams. 

• Affirmation of trust with clients through consistent communication and value-added engagements, connecting dots for the clients across the enterprise, understanding their needs, and providing tailored solutions. 

• Management of client relationships in a solution-oriented way, knowing how to navigate interpersonal differences and utilizing escalation when needed. 

• Monitor and manage the financial performance of client accounts, including budgeting, forecasting, and financial reporting 

Strategy Planning & Brand Stewardship: 

• Communication of business unit objectives and strategies to agency team members and establishment of accountability for the role that everyone has in helping the client achieve their goals through Ironworks. 

• Creation of briefs aligning to client’s business objectives, utilizing industry data, past design experiences, and insights to jump start agency creativity. 

Project Oversight & Execution: 

• Ability to develop scopes of work and budgets that clearly articulate agency commitments to clients and client accountability to agency 

• Strong organization and communication skills to effectively lead the ideation, development, execution, and measurement of projects, working in partnership with agency team members to deliver the best, and most effective work for clients. 

• Fostering trust and collaboration within agency work groups, serving as a trusted partner 

• Knowledge and experience with facilities and commercial design terminology, substrates, production processes and installation techniques to communicate confidently both internally and with outside vendors 

• Collaboration and coordination of project execution with key outside vendors to meet deadlines and stay within budget 

Adaptability: 

• Ability to traverse tactical and strategic conversations throughout the same day without jeopardizing strong communication to clients and agency partners. 

• Navigation of complex projects and tight timelines effectively, while managing expectations with clients and agency partners. 

• Steadfast focus and resilience during times of change and high agency activity. 

• Anticipate issues before they become crises; escalate risks confidently and