Director, Digital Customer Solutions and Channels
Johnson & JohnsonAbout the role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
People LeaderAll Job Posting Locations:
Raritan, New Jersey, United States of America, West Chester, Pennsylvania, United States of AmericaJob Description:
DePuy Synthes is recruiting for a Director, Digital Customer Solutions and Channels , located in West Chester, Pennsylvania or Raritan, New Jersey.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
DePuy Synthes, part of the Johnson & Johnson MedTech Companies, provides one of the most comprehensive orthopedics portfolios in the world. The portfolio encompasses joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine and is designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.
The Director, Digital Customer Solutions and Channels is a high impact role within the DePuy Synthes Supply Chain organization that leads the team responsible for the deployment of our digital solution platforms (Advance Case Management & eSIMS), management of our digital order channels (EDI, GHX, JJCC/DOS), and process owner for US customer service telephony and CRM processes. These solutions and channels drive a differentiated experience that delivers operational, commercial, and customer benefits. This director will be a key technical and strategic leader responsible for the growth and success of these digital capabilities.
Key Responsibilities:
Leads a team of 12
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