Technical Support Specialist

About Us

Kajabi is in the middle of a once-in-a-decade transformation.

After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We’re not a corporate SaaS company trying to play it safe — we’re a team of builders rewriting the future of the expert economy.

Millions of people around the world rely on Kajabi to share what they know and change lives because of it. Our Heroes aren’t “customers”… they’re everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others.

If you want to be part of a company moving fast, raising the bar, and building something that actually matters — welcome in.

About the Role

This is not a call-center job.

This is not “answering tickets.”

This is the entrepreneurial accelerator of Kajabi’s next era.

We are rebuilding Kajabi with founder energy, speed, and a deep obsession with our Heroes — the creators and entrepreneurs who use Kajabi to change their lives and the lives of others.

As a Technical Support Specialist, you will be one of the human faces of Kajabi… the person our Heroes connect with when they need clarity, confidence, and momentum. You’ll solve real problems, remove friction, and turn moments of confusion into moments of delight.

You’ll grow fast — because you’ll be hands-on with the entire Kajabi platform, collaborating with Product, Engineering, Marketing, and Cofounder (our new AI business-partner experience). You’ll be part of a small, in-office team designed to learn, ship, and elevate Kajabi’s Hero experience every single week.

If you’re hungry, curious, and excited to help real people succeed, this role will be the most meaningful early chapter of your career. With great upside and flexibility to explore future growth.

What You’ll Do

Be the Human Face of Kajabi

• Provide fast, clear, empathetic help to our Heroes through chat, email, and problem-solving conversations. Possible zoom calls when needed. 
• Turn complexity into clarity… and anxiety into confidence.

Solve Real Technical Problems

• Troubleshoot issues related to websites, integrations, automations, payments, domains, video hosting, email deliverability, and more. 
• Break down technical concepts in a way normal humans can understand.
• Escalate intelligently while maintaining full ownership of the Hero’s experience.

Elevate the Product

• Flag trends, bugs, and recurring friction points before they spread. 
• Partner with Product and Engineering by supplying crisp insights from real Hero interactions.
• Help train and improve Cofounder by surfacing patterns and common roadblocks.

Drive Hero Outcomes

• Help Heroes get unstuck so they can launch faster. 
• Reduce friction that slows down their time-to-GMV (first dollar earned).
• Bring the Manifesto to life in every interaction: Hero-first, clear, human, and helpful.

You Might Be a Fit If…

• You have 1–3 years of support or customer-facing experience — or you're self-taught, hungry, and ready to prove yourself.
• You love figuring out how systems work.
• You have a passion for digital entrepreneurship.
• You’re energized by solving problems that matter.
• You write clearly, think quickly, and care deeply about doing things right.
• You thrive in fast-paced environments built on trust, ownership, and excellence.
• You want to grow — fast — inside a team where your work is visible and meaningful.

Technical Fluency We Love

You don’t need to be an engineer, but you should be comfortable with:

• DNS, domains, SSL
• HTML/CSS
• API basics
• Modern SaaS tools and integrations
• Email setup and deliverability
• General web troubleshooting
• If you’ve built anything online — a website, a project, a small business, or even a side hustle — you will excel here.

Mindset (The Most Important Part)

“If a Hero is stuck, I don’t rest until they’re moving again.”

You’ll hate this job if:

• You want remote work.
• You prefer slow, comfortable environments.
• You need heavy structure or step-by-step direction.
• You don’t enjoy learning new tools or technologies.

You’ll love this job if:

• You take pride in working in-office Monday through Friday with a tight, high-craft team.
• You care deeply about helping real people succeed.
• You move quickly and communicate clearly.
• You love solving puzzles, making things work, and learning con