Senior IT Administrator

Who are we?

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and 
cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-
evolving cryptocurrency landscape.

FalconX is one of the fastest-growing startups in FinTech. We are redefining prime brokerage from the ground up. We are backed by some of the best investors in the world including American Express, Fidelity, Coinbase, Lightspeed Venture Partners, Accel Partners, Fenbushi Capital, BCapital, Tiger Global + more. We deliver institutional digital asset traders best-in-class trading, credit, custody and structured products. We trade, lend and secure tens of billions of dollars monthly, are highly profitable, and growing fast, so we need your help!

We are data-driven. Whether it's a growth or product decision, we believe data can always help us make more precise and informed choices.

We move fast. Speed of execution is essential for any startup, but we believe this is even more pertinent in our 24/7 industry.

We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.

Who is on the team?

We are entrepreneurs. Many in our company have been founders or have aspirations to eventually start their own company. We take these ambitions and experiences to bring a solutions-oriented mindset to the problems we encounter day-to-day. We are experienced. We have been fortunate to have learned from mentors and peers at institutions such as Google, LinkedIn, JUMP Trading, Citadel, PEAK6 Investments, Goldman Sachs, Harvard Business School, Carnegie Mellon, IIT + more. We are currently looking for a Senior IT Administrator to join our growing San Mateo team. 

• Implement security measures to protect data and systems, collaborating with the security team.
• Monitor system performance and troubleshoot issues at level 2 or level 3.
• Assist IT issues in the San Mateo Office
• Ensure compliance with IT policies and regulations.
• Manage and deploy Macs and PCs using automation processes.
• Handle off-boarding/on-boarding of all personnel.
• Administer SaaS applications (Okta, Google Workspace, and Atlassian).
• Manage IT tickets via ClickUp and Jira.
• Perform basic network management (firewalls, switches, and wireless).
• Manage all MDM devices such as phones, monitors, and laptops.
• Maintain internal tools and integrations.
• Provide remote/on-site support for all personnel.
• Offer white-glove concierge service for all staff, including C-suites and VPs.
• Maintain strong documentation and communication skills.
• Exhibit a continuous learning mindset to stay updated with the latest technologies and IT best practices.

• Bachelor’s degree in Computer Science or related field.
• Minimum of 3-5 years of experience in system administration or Senior IT Admin.
• Experience in finance or startup environments.
• Proficiency in Windows and Mac environments.
• Strong knowledge of IT and security best practices.
• Scripting skills for both macOS/Windows.
• MDM experience is a must: Jamf and Intune.
• IAM tool experience is a must: Okta and Google Workspace.
• ITSM ticketing system experience is a must; Atlassian.
• VPN client administration.
• Self-starter capable of working independently and in a team environment.
• Optional or a plus: certifications (e.g., CompTIA Network+, Jamf Certification, Intune Certification, or Cisco Certified Network Associate).

Base pay for this role is expected to be between $110,500 - $152,000 USD for New York City and San Francisco Bay Area. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as location, s