Communications Operations Director – Content

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $156,200.00-$190,800.00 annually. The full Pay Range is $121,200.00 - $225,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

In this role, you’ll shape how BECU connects with employees, leaders, and members through meaningful, strategic content and programming. You’ll drive the execution of high-impact communications across internal and external events, ensuring every interaction reinforces BECU’s brand, culture, and business priorities. By building strong cross-functional partnerships and leveraging data-driven insights, your work will influence engagement, alignment, and trust across the organization. Your leadership will elevate BECU’s internal reputation while supporting enterprise-wide strategies. Ultimately, you’ll help ensure communications don’t just inform—but inspire and move the business forward.

WHAT YOU’LL DO:

• Strategic Content Leadership: You’ll lead the management and execution of strategic content streams for BECU’s internal and external meetings and events, ensuring alignment with business priorities, brand standards, and internal reputation goals.
• Engagement & Programming Ecosystems: You’ll design and manage communications and engagement ecosystems that support strategic programming, tailoring content by audience level and workgroup to maximize relevance and impact.
• Cross-Functional Communication Alignment: You’ll partner closely with internal and external communications teams to ensure messaging, tone, and strategy are aligned across channels and audiences.
• Executive & Leader Partnership: You’ll build trusted relationships with executives and organizational leaders, serving as a strategic advisor in the design and execution of content and programming for diverse internal and external audiences.
• Data-Driven Strategy & Insights: You’ll apply a strong analytical mindset to ensure content and programming solve real business problems, developing metrics, research, tracking, and targeting strategies—including competitive insights—to inform decision-making.
• Communications Expertise & Innovation: You’ll maintain deep, evolving expertise in communications, events, engagement strategies, audiences, and metrics, using performance insights to drive innovation and continuous improvement.
• Agency & Vendor Management: You’ll oversee external agencies, vendors, and freelancers as needed, providing strategic direction, managing budgets, and handling day-to-day project oversight.
• People Strategy Alignment: You’ll collaborate closely with the People team and Chief People Officer to ensure communications strategies and programming align with and support BECU’s People strategy.
• Organizational Knowledge & Culture Stewardship: You’ll bring a strong understanding of BECU’s culture, business operations, and strategic priorities to everything you design and deliver.
• Process Documentation: You’ll ensure written procedures are documented, maintained, and updated across all functions.
• Additional Contributions: You’ll take on additional duties as assigned, supporting evolving business and communications needs.

This isn’t just about ticking off tasks on a list. It's about making a