Patient Access Associate - West Jefferson Medical Center

Your job is more than a job

Why a Great Place to Work: 

You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary. You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary. 

Essential Function: 

The Patient Access Associate greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information. The Patient Access Associate is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Associate interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC's "Expectations" as duties are performed on a daily basis.   

Completes the scheduling function, registration, messaging, and/or admissions process:   

• Greets patients, guests and family members.  

• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.  

• Analyzes current patient information to determine if an account already exists so as not to duplicate records  

• Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.  

• Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.  

• Activates scheduled accounts that have been set-up for the patient according to the registration policy  

• Resolves work queue errors in an accurate and timely fashion   

Ensures all required forms are completed and other paperwork/documents are gathered and accurate:   

• Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring  

• Physician information and validates against current system  

• Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application  

• Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy  

• Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe  

• Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate.  

• Updat