CPED Program Coordinator - Learning Management Systems

Job Title

CPED Program Coordinator - Learning Management Systems

Agency

Texas A&M University

Department

Continuing & Professional Education

Proposed Minimum Salary

$4,416.67 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

We are seeking a detail-oriented Program Coordinator to support the daily operations of Continuing and Professional Education (CPED). The ideal candidate will be a technical problem-solver who balances back-end systems management with high-end customer support. They need technical expertise in managing a learning management system, customer support excellence, and a collaborative team member attitude.

What You Need to Know

Salary: $53,000 - $57,000/annually (Based on selected hire’s qualifications)

Cover Letter & Resume: A cover letter and resume are required. You may upload these in the CV/Resume section.

Essential Duties/Tasks

Learning Management System Administration

• Assists in the coordination of the day-to-day activities of the Learning Management System and Registration System.

• Assists in developing strategic plans and goals to support the program.

• Assists with the development and production of materials designed for the program

• Assists with yearly budgetary and contract processes.

• Prepares vouchers, purchase orders and requisition and coordinate with accounting personnel and other support staff.

• Provide end-user support for both the LMS and Registration systems.

• Maintain accurate user database.

• Maintain Sub-Account Administrator accounts.

• Oversee and compile LMS usage data for reporting purposes.

• Forecast and lead LMS enhancement projects.

• Stay abreast of system updates and new features.

• Liaison between CPED and CPED platform users.

 

Customer Support

• Responds to LMS and Registration System help tickets from CPED participants.

• Provides technical support to sub-account administrators.

 

Monitor LMS adherence to compliance

• Ensure that the LMS meets Web Content Accessibility Guidelines (WCAG 2.1) as updates and enhancements are implemented.

• Ensure that courses and accompanying materials published in the LMS meet WCAG 2.1.

• Responsible for periodic accommodations requests from LMS end users.

 

CPED Programming Support

• Assist with additional CPED programming.

 

LMS Content Production

• Maintain CPED instructional courses for the LMS and Registration system.

• Assist with creating and maintaining Standard Operating Procedures (SOP) related to the LMS and Registration System.

• Assist with research, development and composition white papers, grant applications and presentations.

• On an as-needed basis, assist with instructional design of new asynchronous courses or remediation of existing ones.

 

Qualifications

Required Education and Experience

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Four years of related experience in managing technology resources related to learning management systems, including evaluating effectiveness for end users and planning for future improvements.

 

Preferred Qualifications

• Knowledge of the American’s with Disabilities ACT, Title II,  and Section 508 Compliance.

• Knowledge of VPATs.

• API and LTI experience.

• Data visualization software experience.<