Finance Business Systems Analyst (On-Site)

Cleveland Metroparks is seeking a detail-oriented and technically curious Business Systems Analyst to support the Park District’s financial systems and its users. This role plays a vital part in maintaining the reliability and performance of systems including the Munis (Tyler) ERP platform, point-of-sale systems, payment gateways, banking interfaces, and other financial technologies, as well as educating employees in their use.

The Business Systems Analyst works closely with the Director of Business Systems, Accounting Manager, and various internal stakeholders to ensure seamless operation and understanding of financial systems and to identify opportunities for process improvement, system optimization, and enhanced reporting. This position is ideal for a candidate who combines accounting knowledge with strong system troubleshooting skills and a customer-focused mindset, demonstrating problem-solving ability, technical aptitude, and a proactive approach to learning, applying, and explaining new technologies.

Key Responsibilities:

• Applies foundational accounting knowledge to support financial system integrity, ensure accurate data reporting, and assist with daily and year-end processes.
• Provides responsive, service-oriented support to internal users by promptly resolving system issues, offering training, and promoting effective use of financial technologies.
• Manages system access, user rights, and transaction approval workflow logic to ensure security and compliance across ERP, banking, and reporting platforms.

Other Responsibilities:

• Provides day-to-day support for financial systems, serving as a primary contact for user issues and coordinating with vendors for resolution.
• Collaborates with internal teams and IT to troubleshoot issues, implement enhancements, and maintain reliable system performance.
• Supports system upgrades, integrations, and financial technology projects through requirements gathering, testing, and configuration.
• Maintains data integrity, enforces financial controls, and ensures consistency in financial reporting processes.
• Develops user training materials, system documentation, and reporting tools to support business operations.
• Partners with stakeholders to identify process improvements and optimize the use of financial systems.
• Serves as a liaison with software vendors and oversees vendor performance and service delivery.

Qualifications

Education and Experience: Associate degree in Finance, Accounting, or related Information Technology field. Minimum of three years of experience in financial data analysis, solution implementation, end-user support and training, or related roles; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

Essential Qualifications:

• Demonstrates a proactive, solution-driven mindset with a strong interest in learning new systems, exploring technology improvements, and optimizing business processes.
• Solid understanding of accounting principles, with the ability to apply financial knowledge in support of ERP systems, reporting accuracy, and process improvement initiatives.
• Proven ability to deliver user-focused support, with a strong commitment to troubleshooting system issues and helping others navigate financial technology.
• Strong organizational skills with the ability to manage multiple projects and priorities with accuracy.
• Excellent written and verbal communication skills with the ability to work collaboratively across departments.
• Proficiency in Microsoft Office Suite.
• Ability to handle confidential information with discretion.
• Ability to perform with considerable independence and initiative.

Other Qualifications:

• Experience with ERP systems such as Munis (Tyler), SAP, or Oracle, with proficiency in data analysis and reporting tools like SQL, Access, or business intelligence platforms preferred.
• Familiarity with credit card processing and PCI compliance standards.
• Understanding of business analysis techniques including requirements gathering and use case development.

Filing Deadline: Open until filled.