***This role is based at the Hilton Chicago O'Hare***

Exceptional Hospitality Starts with You

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Field Services Central region team reporting to Area IT Manager, you will support projects including IT CapEx, system vulnerabilities, hotel openings/conversions, and major hotel group events.

What you'll do during a typical day:

• This is a hotel-based position, and you will represent Hilton IT by attending Hotel Operations Meetings.
• You will help provide 7-day coverage at the property with 5-day work weeks on 8-hour shifts.
• Interact with hotel team, and if necessary, hotel guests/clients, to provide solutions and deliver Hilton's Customer Promise by supporting the technology needs of business operations.

How you'll collaborate with others:

• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.
• Supporters of ongoing training and building a Culture of Learning.
• Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decision

Projects you'll take ownership of:

• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes.

What It Takes to Make the Stay

You have these minimum qualifications:

• Professional work experience in Technology or related field
• IT work experience in Hospitality
• Basic understanding of IT hardware, common software/operating systems, and fundamental networking concepts, including desktops/laptops, productivity tools, and basic connectivity troubleshooting.
• Travel up to 25%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Three (3) + years of professional work experience in Technology or related field

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We